회사 소개 : Global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale.

본사는 영국이며 6대륙에 60개 지사 보유 및 2십만 기업 고객 보유.


근무지 : 서울시 서초구 교대역 근처




Customer Success Manager, Account manager

3년이상 경력자

모바일메신저, 크라우드솔루션, Telecommunication 분야 선호)

영어 가능자

You know you are doing a good job when:

-Manage a portfolio of accounts to maintain good relationships with clients with excellent service quality.

-Identify new business opportunities with existing customers and engage in cross-selling and up-selling.

-Support the Sales team in generating new business by analyzing competitors’ activities and market intelligence knowledge.

-Advise clients on the best way of using our products and solutions, taking into account of cost-benefit efficiency and increased revenue, while also engaged in other business ventures.

-Assist clients on all account management tasks. This includes but not limited to payment follow-up, service enquiries, report generation, invoicing, technical issues, sender registration and etc.

-Manage and maintain accounts to ensure service quality and client satisfaction, ensure issues faced by clients are solved or escalated appropriately to internal teams if needed.

-Responsible for retaining and growing individual targets for gross profit, traffic volume from clients on hand.

-Gather clients/operators’ feedback for internal teams to improvise products and services, formulate pricing strategy and optimize operational process.

-Document all communication with clients accurately in a timely manner via internal tools.

-Support team leaders in sharing knowledge to new joiners of the company.

Qualifications

More about you:

-Up to 3 years of experience in sales or account management (preferably in mobile messaging, cloud solutions or telecommunication field).

-Bachelor degree in Telecommunications/IT/Computer Science/Artificial Intelligence or equivalent.

-Self-starter and demonstrate strong time management skill.

-Fast learner and innovative personality.

-High fluency in local language & English is a must (both written and oral).

-Excellent in business communication, ability to express ideas precisely.

-Experience with SalesForce/CRM and proficient in Microsoft Office applications.

-Details-oriented and highly systematic.

-Demonstrate strong analytical and organizational skills.

-Good team player and positive mindset.


Pay & Perks – Competitive salary, travel allowances, expatriate compensation packages for your business trips, rewards and holiday bonuses, a team taking care of all the equipment you need, team buildings and other organised activities… Talk about a balanced lifestyle.

접수처 자유양식 영문이력서 ******@*******.*** (희망연봉 기재 요망) 02-6297-0985

채용시 마감