07. [외국계명품사] (Senior) Retail Operation Manager (부장-이사급)

Job Description

Retail Operations Management
 

  • Lead the team to provide retail operation and administrative support to both Boutiques and retail office 
  • Work with Boutique Managers to achieve sales budgets and implement action plans to achieve/exceed sales goals and KPI
  • Act as a liaison in communicating between the Senior Retail Director and business partners such as landlord
  • Foster an environment in each boutique where service excellence is the top priority with self-attachment in all boutiques
  • Prepare sales and other performance reports for business analysis
  • Conduct regular shop visits to ensure the retail operations are following companyguidelines
  • Oversee and follow up Boutique maintenance and repairing issues
  • Monitor & review the service quality of external vendors and work with them for improvement plans
  • Cost control and negotiate with contractors for better offers when renewing contract
  • Arrange and monitor the monthly work schedule of Boutique Assistants
  • Assist in managing the special projects, including Boutique opening, closure, renovation etc. and ensure the planned timeline are met
  • Review and streamline operational processes
  • Build strong collaborations with the Boutique Managers and BOH teams to maintain the Boutique image in company standard
  • Keep the strong and trusty relationships with contractors, vendors and other service providers
  • Familiarize with the Retail Handbook and comply with the related procedures and regulations
  • Perform other ad hoc duties assigned by Senior Retail Director
  • The position requires the Operation Manager to be responsible for the annual planning and taking of inventory.  This also requires working with the Finance Division to reconcile any end of month reports as well as the actual season ending inventory.
  • The position requires that the Operation Manager develop guidelines and procedures to control loss at the retail level, as well as oversee the loss prevention program in our retail stores.
  • The position requires that the Operation Manager work in conjunction with the purchasing department to maintain necessary supplies and equipment to maintain and clean our stores and buildings including shopping bags and supplies for our stores. 
  • The position requires that the Operation Manager be responsible for all budget and expense control.
  • The position requires that the Operation Manager be responsible for compliance with stores’ audit guidelines to manage the operational excellence and risk management. 

 
People Management and Development
 

  • Translate the strategic business goals into concrete individual goals, monitor and assess to staff performance against their goals regularly to make sure the progress is on the right track
  • Delegate the job to the team in an efficient and effective manner
  • Provide coaching and guidance to the team to optimize efficiency
  • Set individual goals to the staff, monitor and assess to staff performance against their goals regularly
  • Provide directions and closely follow up on the work progress
  • Provide consistent qualitative feedback, coaching & evaluation for performance improvement and develop subordinate to the next level

Job Requirements

-Min 10 yrs of relevant working experience with at least 4 years at supervisory level in luxury retail industry
-Diploma or university graduate in Business Administration or related discipline
-Good leadership, Strong communication & interpersonal skills
-Accuracy on data management and analysis
-Proficient commands both verbal and written in English
-Good understanding of retail system (POS, CRM, Stock etc) and MS Office
-Able to work under pressure and meet tight deadlines
-Detail-minded/ Well-organized/ Numerical sensitive/ Self-motivated and proactive

Additional Information

커리어수준 :
중간관리자
급여사항 :
면접 후 협의
고용형태 :
정규직
경력여부 :
경력

Guidelines for Applicants

전형방법 :

1차 서류전형
2차 면접전형

제출서류 :

영문이력서 (각종 증빙서류는 서류전형합격자에 한해 추후제출)

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