The successful candidate will be responsible for performing the on-site installation, training, and servicing of leading edge laser product. This role will play an important role in serving as a company liaison with the customer on technical and administrative levels. In addition, this position will work closely with the Product Support Team as well as the R&D Team.

The Field Service Engineer will:

-       Play a critical role in leading delivery of the service needs of our customers within the Korean service team

-       Perform the onsite installation, training, preventative maintenance, upgrade and repair of our complex laser and optical systems

-       Diagnose and trouble shoot customer issues through statistical analysis and evaluation of laser system reliability

-       Will test, tune, and adjust equipment to obtain optimum operating performance

-       Advise management regarding customer satisfaction, product performance, and suggestions for product improvements

-       Support sales activities by collecting and forwarding relevant information

-       Report spare part requirements

-       Serve as company liaison with customers on administrative and technical matters for assigned projects