Content quality specialist - Korea

(서브텍스트)

회사소개

Responsibilities

  • TikTok is the leading destination for short-form video. Our mission is to inspire creativity and bring joy.

  • Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine based moderation to remove harmful content quickly and often before it reaches our general community.
    Your wellbeing is very important to us. As part of this commitment, you will have access to our especially designed wellbeing programmes to support your physical and psychological health and wellbeing.

  • Our Content Moderators support our efforts to address objectionable or disturbing content which could include images of violence, animal cruelty, hate speech, violent extremism or content that exploits or endangers children. Our Content Moderators review [x videos per unit of time] on these topics in continuous succession during each shift.

  • What will I be doing?

    • - You will perform daily sampling tasks for audit purposes.
      - You will have to feedback problems & handle necessary escalation on moderation quality.
      - You will provide feedback and analysis on Policy updates to identify areas of improvement and potential gaps.
      - You will participate in the development of quality inspection standards and continuously optimize the process and system platform.

Qualifications

  • What should I bring with me?

    Minimum Qualification
    • Bachelor’s degree or equivalent
    • 1+ years of work experience in a digital operation/support/data analysis/product validation/quality assurance or similar roles
    • Ability to work as part of a fast-paced team and exercise good judgment and presence of mind in a rapidly changing environment
    • Experience assessing, analyzing, and resolving issues across multiple topics while meeting deadlines.
    • Native level fluency in Korean with business level fluency in English

    Preferred Qualification
    • 1~2 years of work experience in Trust & Safety
    • Proficiency in using Excel(formulas, pivot tables, v-lookups, macros), SQL or other data analysis tools, with strong data analysis ability

  • TikTok is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

  • TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We believe individuals shouldn't be disadvantaged because of their background or identity, but instead should be considered based on their strengths and experience. We are passionate about this and hope you are too.