Required Technical Skill Set
Windows 7 & 10, Outlook, Apple OS, User Mobile devices

• Deploying packaged software to assets using enterprise deployment tools.
• Assists field engineers with Tier 2 level support of client devices/applications.
• Deploys patches, software updates, and anti-virus updates to client devices.
• Provides Tier 2  level support of non-PC devices (PDAs, Tablets, etc.).
• Remote support for all Operating Systems errors (Windows XP, Windows 7, Apple OS).
• Remote Support for all VPN access issues.
• Support for Safeboot and laptop encryption.
• Support for incident resolution on Citrix Client connectivity and remote desktop issues.
• Dual Language (Local and English)
• Anti-virus (SEPM or McAfee).
• Basic SCCM and software deployments.