Merchant와 해당 제품 온보딩 업무 담당 및 제품 세부 정보 수집 콘텐츠, 기능, 가격, 재고, 고객 리뷰 측면의 제품의 품질 보장 및 시장 선도적 위치 유지 영업 및 제품 유통 촉진을 위한 Business Development Manager 지원 업무 Klook 시스템에서 사용할 수 있는 셀프 서비스 기능에 대한 merchant 교육 원활한 서비스를 위한 Test booking 시행 및 콘텐츠 리뷰 검수와 개선 Merchants와 B2B Partners의 문의 처리를 위한 Customer Experience team과 Settlement team을 포함한 다양한 내부 팀과의 커뮤니케이션 담당 Supervisor가 요청하는 비정기적 프로젝트 담당
Responsible for merchant and product onboarding procedures as well as collecting merchant information and product details, conducting follow up calls, and training about the Klook system Ensure the quality of products in terms of content, feature, pricing, inventory, customer reviews, and maintain a market leading position at all timesSupport the Business Development Manager to promote sales and product distribution Educate merchants on the self-service features available on the Klook system Conduct test bookings and review/improve product contents to ensure a smooth customer journey Responsible for communicating with various internal teams including but not limited to the Customer Experience team and Settlement team to handle inquiries from customers, merchants and B2B partners Handle ad-hoc projects and issues assigned by the supervisor This role will be full remote job
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1 year of experience in Account Management/ client servicing in a B2B environment is preferred (relevant internship experience will be considered) Experience in e-Commerce and/or travel industry is a plus Fluency in English and Korean (Mandarin Chinese is a plus) Excellent attention to detail Prompt, organised and meticulously motivated to improve product experience with Klook Quality focused: always striving to give your best in what you do, willing to learn and open to feedback Customer-first attitude
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