TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and regularly before it reaches our general community.

The QA SME acts as a final arbitrator between multiple stakeholders to uphold a universal understanding of localized guidelines within a market. The role is also responsible for the identification of policy gaps, collaboration with Sampling QA, Market Point of
Contact, and Policy teams to help ensure user safety and improve user experience.

Responsibilities

• In charge of the final arbitration role in the Appeal Process and developing alignments between content moderators and quality analysts.
• Endorse an established standard of communication in multiple-level disputes.
• Ensure alignment between QA SME and Market Specialists on edge cases and policy gaps.
• Collaborate with Market Specialists to reduce discrepancies between different stakeholders.
• Responsible for the maintenance and creation of an up-to-date policy test to improve the effectiveness of the training process.
• Maintain SQA quality standards by training and coaching newcomers.
• Ensure that QA processes and SOPs are fully understood by SQAs through mentorship and internal coaching.

• At least 1 year of relevant work experience in the Content Moderation / Content Quality / Safety environment.
• Ability to work as part of a fast-paced team and exercise good judgment and presence of mind in a rapidly changing environment.
• Working proficiency both in Korean and English.
• Excellent conflict management skills with the ability to handle disputes on a regular basis.
• Excellent time management and coordination skills.
• Ability to digest large, complex sets of guidelines in a cohesive and actionable manner.

Preferred Qualification:

• 1~2 years of work experience in Trust & Safety.
• Proficiency in using Excel (formulas, pivot tables, v-lookups, macros), SQL or other data analysis tools, with strong data analysis ability.
• Familiar with office software such as Excel, Word, Powerpoint, etc.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.