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IT admin

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Provide 1st and 2nd level support and assistance pertaining to network, server and IT infrastructure related matters

Provide end user client computing support like Windows 7&10, MS Office suites, Live meeting, Zscaler and etc.

Provide solution to incident and problem tickets reported in the JIRA ticketing system

Inventory control of IT hardware and software

Works within and participates in the Change Control process and complies with all documentation requirements, SOP, SOI and Job aids

Provide Service Desk support for end users, remote users and MES Systems

Manage user account in Westpharma domain and user access rights in different computer system

Provide end user training whenever necessary

Project management and execution experience mainly for local projects

Be able to liaise and work with various stakeholders to accomplish the projects locally

Be able to work and follow up closely on any assigned jobs and projects till completion

Other duties as assigned

Basic Qualifications:

Bachelor¡¯s degree in Computer Science, Computer Engineering or related field

Minimum 5+ years of experience in related fields

IT Certifications (MCSE, CCNA & ITIL)

Preferred Knowledge, Skills and Abilities:

Basic knowledge and understanding of LAN/WAN and server infrastructure

Some experience in supporting and rectifying LAN/WAN and server infrastructure related issues

Well versed in end user client computing in terms of setup, configuration and technical support

Some knowledge of IT Security is required

Basic to intermediate experience in Server room management and support

Experience working with the ITIL methodology

Project management and execution experience preferred

Preferably with some knowledge of SAP systems

Able to comply with the company¡¯s safety and quality policies at all times

Must have ownership, self-initiative and proactive attitude on work

Good communication skills

A team player

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description

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Email: ******@*******.***

Consultant

±è½Å¾Ö Â÷Àå / Emily Kim Consultant

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Ä«Ä«¿ÀÅå ¿ÀÇ Åå : https://open.kakao.com/o/sFi2HT8 (À̷¼­ ÷ºÎ °¡´É)

Email: ******@*******.***

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