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Enterprise Account Manager 

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Enterprise Account Manager

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Core Job Responsibilities :
1. Responsible for selling ADD ¡®total solutions¡± to large, complex enterprise-named / Landmark accounts focused on new business and retention of current customers, so as to generate profitable and sustainable growth that satisfies customers¡¯ expectations.
 
2. Establishes and builds key stakeholder relationships inside and outside the laboratory and leverages them in driving new profitable sales in the ¡®core lab¡¯ and helping to protect current business.

3. Leads an internal cross-functional ¡®selling team¡¯ (account managers, specialists, project managers, others) to execute a strategic account plan for each enterprise customer; coordinates ADD activities across entire customer network to maximize profitable growth.

4. Provides leadership (non-reports) of the Diagnostics team and coordinates activities when required. Negotiates for resources, plans and executes activities for the long term and sustainable growth of the Diagnostics, aligned with its corporate strategy.

5. Responsible for overall account management, including uncovering a large complex organization¡¯s strategic long-term plan and translating into a winning solution for ADD; oversees detailed account planning and sales forecasting (monthly and annual); negotiates contracts and all pricing resulting in long-term commitments.  Utilizes and models our best practice selling, strategic planning and management tools.

6. Has a strategic plan to amplify and protect existing customers through clear value expansion activities including regular Business reviews. Working with customer experience teams, ensures customer satisfaction through a well developed and executed loyalty plan.

7. Provides organizational leadership, commercial development of teams and individuals through coaching and mentoring.


Supervisory/Management Responsibilities :
Leadership of account/opportunity teams.  No direct reports


Position Accountability / Scope :
Appointed Territory and Selected Landmark/Large Accounts



Minimum Education :
- A degree in Science, Laboratory Medicine and/or business studies
- A post-graduate MBA or equivalent will be highly regarded

Minimum Experience/Training Required :
- Significant successful sales experience in complex, multilevel, multisite selling environments.
- Pathology/Diagnostics/Healthcare market highly

Minimum Skills Required :
- Ability to liaise with customer executives to achieve objectives.
- Demonstrated leadership and team management
- Excellent communication, negotiation, commercial, influencing and strategic planning skills.

Quality, Safety & Environmental Responsibilities :
- Attend regular departmental meetings with manager/supervisor to build in continuous feedback  mechanisms.
- Meet the requirements of ISO and Class A by complying with all relevant Quality policies and procedures to ensure the Quality objectives of the business are met.
- Comply with all relevant company Occupational Health, Safety and Environmental policies, procedures and work practices with the intent of preventing or minimizing accidental exposures to self, colleagues and/or the environment. 

Required Competencies for this role :
- Core:
  Set Vision & Strategy  
  Anticipate    
  Innovate    
  Build     
  Deliver Results    
  Leadership Competencies    

- Functional :
  Building Partnerships
  Communication
  Customer Focus
  Decision Making
  Formal Presentation
  Negotiation
  Persuasiveness/Sales Ability
  Planning and Organising
  Gaining Commitment


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