You will be part of our Information Technology team, adding your expertise + skills to the delivery of Customer + Operational Excellence.

Your Role
We want to be the best company to work for + the best company to work with. You will ensure the customer experience is extraordinary. Your focus on proactive monitoring + administration of infrastructure will ensure business continuity without disruption. By collaborating with others, you will create a seamless + positive employee experience while empowering our people to meet their own objectives. On a regular basis, consult with key stakeholders to review progress, ensuring a focus on continuous improvement + high customer satisfaction rates. Finally focus on evolving your internal customer relationships, forming deeper relationships to enable a high level of confidence.

Your Responsibilities
To setup + configure company deployed applications (e.g. Windows 10 OS, MS Office, Acronis, BitLocker, Lansweeper, Zoom, Kaseya etc.).
To provide resolutions for issues raised via remote troubleshooting through diagnostic techniques + pertinent questions.
To be responsible for tracking + administering our IT assets.
To comply with all internal standard help desk procedures (e.g. ticket logging, recording of incident resolution).
To update stakeholders on incident resolution progress on a timely basis
To improve customer service quality by evaluating + re-designing processes, establishing + communicating service metrics, monitoring + analyzing results
To prepare error diagnostics + detailed problem descriptions for escalation as required
To perform assigned routine tasks related to IT

Your Skills and Experiences
Your strong technical skills + knowledge of IT management, along with your stakeholder relationships will be the key to your success. You will be successful in this role because of your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

Good Reasons to Join
Logistics is a people business and here at Kuehne + Nagel, we believe that genuine, lasting success is possible only through valuing our employees the way we value our customers. A company the size of Kuehne + Nagel is a land of endless opportunity. We offer opportunities where you can grow your expertise and shape processes and innovative solutions.

About Kuehne+Nagel

With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.


 Elly Oh