Customer complaints

: 'Handle officially received customer complaints through investigation, timely response, communication with business departments and customers if necessary

: Analyze customer complaints, recommend corrective measures and monitor timely follow-up of recommended measures 

Handling of requests from customers and external authorities

: Handle customers' requests derived from FCPA such as a request to peruse their own data, a request to withdraw subscription, a request to terminate an illegal financial contract 

Internal control activities

: Participate in ad hoc/regular internal control activities to check compliance with the FCPA, etc. and internal regulations

Education [Field/Major]

: Law or any equivalent

Work Experience

: Internal control areas such as consumer protection, compliance, etc.

: 2 - 3 years 

Language

: English 

Skills and Knowledge

: Microsoft

: organizing, prioritization and time management skills

: Communication and interpersonal skills

: Analytical and problem solving skill