[업무내용]

•Responsible for all service employees related issues based on localregulations, such as resource planning, personal tooling, and equipment.
• Be the central contact point for all escalated customer service issues.
• Manage and build local skills and competencies (skills matrix) in terms oftechnical support and training
• Implement a continuous improvement mindset by managing and monitoringkey KPI’s and service levels and completing root-cause analysis to identifyimprovement opportunities
• Work in partnership with the wider [Service Engineer] teams to drive strategicdirection and provide effective leadership throughout thelocal/regional/global organization.
• Support project management team, to conduct a successful installation byoptimize the service resource from machine delivery to full customeracceptance.

*글로벌 리딩 No.1 회사 분류장비(중, 대형): Electronic Power, PLC, Automatic or manufacturing equipment 
*팀장급 (Service Engineer Team Header level)
* Service Manager South Korea: 
The Service Manager is responsible for the strategic and tactical business management of the overall Korea Service business. This includes the end-to-end ownership of the services activities in the country which centers around greater customer focus, safety, staff development, cross-functional collaboration and profitable execution of all Service activities, including all third parties. 
  This role reports to the Service director APAC and exercises direct management and supervision of Service Operations, Project execution, Field Service employees, Contractual SLA, and Customer Experience.


[자격요건]

• Preferred Bachelor or master’s degree
• Technically competent
• >5+ years proven success in building and driving high performing teams withinan industrial service organization and min. 10 years + of overall job experiences.
• Business management experience
• Motivated, self-driven• Frequent travel required (40-60% travelling)
• Native Korean and fluent in English spoken and written, other regionallanguages a plus
• Experience in defining strategic plans for business functions in collaborationwith cross-functional stakeholders.
• Strong Leadership skills, experience in leading a services organization is amust
• Experience in matrix environment ideal
• Experience with business software systems and process development
• Exceptional ability to motivate and influence key contacts and decisionmakers
• Proven negotiation skills and ability to influence others at different levels.
• Driving license/Passport /Police Clearance

*English skill  - Very Fluent 
*Report to: Regional service director APAC, dot line to local managing director
*장비 or 자동화 장치 테크니칼 베이스 &  비지니스 개발 (or support) 
*Team leading 경력 필수 & ​BD 마인드 ​
*SAP, IFS와 같은 EPR 시스템 사용 경험 
* 근무지: 경기

Other skills:
• Socially outgoing, hard-working, ability to handle stress
• Full clean driving license essential
• Must be a team (& ppl) managing exp.
• Above-described roles and responsibilities.

[지원방법]
1. 지원서류: 국문이력서 - 경력중심으로 워드 화일 포맷 (Pls, Not PDF. 영문 이력서 추후 제출 필수)
2. 지원방법: 이메일 ******@*******.*** / ******@*******.***
3. 문의사항: Monica Pack, ***-****-****  입니다.
*관련하여 언제든 문의 주십시오.