[담당업무]

O Commercial Management & Operational Process & policy
- Monitors daily/monthly business progress to ensure effective business management such as KPI, strategic planning of new/renovation store, & etc.
- Ensures all the stores to comply with company operations policy and procedure.
- Improves efficiency of the operational processes for stores
- Manages/Recruits/Deals with various vendors and suppliers for stores and office.
- Offer various trainings to store staffs to execute operational process.
- Visit stores regularly to monitor operational process, performance, and KPIs.
- Execute regular conference calls with HQ & regional retail operations teams.
- Co-work closely with Internal Control team to guide stores complying with company policy.
- Prepare and manage internal events and reports.
- Closely co-work with Merchandising, Retail, IT, Customer Experience, Service, A/S, Store development, & Logistics.

O Project & Tool Management
- Fully support Retail Operations Manager to execute various Retail Operations projects in stores. Check status and details to execute various projects.
- Facilitate retail operations tools roadmap for the region.
- Ensure central/local co-ordination and prioritization of retail operations project. 2
- Build local transformation plan, including all project management steps (studies, sizing, pilot, deployment and change management)
- Coordinates between HI, region, Group/regional/local IT to ensure that IT impacts are properly communicated, and plan executed.
- Ensure change management and offer trainings.
- Proactively identifies areas for operational improvement including tools and processes.
- Ensure mastery of tools and process among store teams. Closely co-work with IT for the process and tools.
- Deliver training on CEGID, H-PAD, My Stock App, Brand’s Care, H-Link, Metiers applications and contribute to induction training on store operations
- Deploy regular updates on new tool features during store visits.
- Ensure day-to-day assistance on tools to the stores and provide feedback to central teams on local needs/constraints.

O Store Back Office Team management
- Help Retail Operations Manager to build and develop a strong store team by proper trainings.
- Help and train store sales admin staffs regarding the reports, data management and data analysis, propositions, operations, and processes.
- Monitor work process of Back Office Store staffs and manage efficient process and routines.
- Being a major contact points from store back-office team and execute daily communication with them.
- Monitor R&R of each position of store staff

O Store Development & Landlords
- Supports Retail Ops manager by providing insightful analysis, market trend, and idea of the store development.
- Research useful market data for store development.
- Manage lease contracts, lease details, stockroom, issues with landlords. Contact with Dept Store counterparts.

[자격요건]

경력사항: 경력(3년 이상 )
학력사항: 대학교(4년)졸업
직무기술: Retail Operations Manager

- University graduate in related disciplines

- At least 3~6, 7~12 years of experiences in luxury and / or retail industry, preferably in Retail & Operations.

- Meticulous and good analytical skills

- Excellent communication skill

- Organized and strong problem-solving skills.

- Effective project manager who can handle multiple projects at the same time.

- Ability to work independently and to adapt in a fast-paced, changing environment

- Fluent in English and French is a plus.

[우대사항]

외국어: 영어 회화능통,독해능통,작문능통