21. E-Commerce Manager [high-end luxury]

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E-Commerce Manager

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Drive E-commerce sales performance.
Manage weekly and monthly sales reporting: identify wins and opportunities.
Manage online merchandising leveraging website analytics to improve the overall customer experience and conversion.
Participate in the briefing for upcoming campaigns, put various collections, products, and promotional operations in the spotlight.
Work closely with logistic department to improve customer after sales experience (delivery).
Master the front and back process customer flow and support Client Service team with order management
Monitor best practices from online and omnichannel ecosystem in the zone, to suggest new features improvement (specify, test and organize launch)
Partner closely with the Online Acquisition team to achieve conversion goals.
Model and analyze the launch of products and campaigns in order to optimize the ROI
Manage one sub-ordinate to ensure ECOM daily operation runs smoothly.

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Experiences in using CMS Salesforce to manage site content

Strong analytical skills to read data and provide actionable insight


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