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1. Sales Order & Tax Invoice Management - Basic ability
- Sales administration management application (Sales App) and website (Sales Web) control
- Sales order management, statistics, and analysis
- Issuance and management of transaction statements and tax invoices
- Preparation and analysis of sales VAT data
2. Sales Data Management - Analysis
- Notification and management of daily/monthly sales status
- Weekly/monthly/yearly sales unit price management and analysis
- Product code, unit, and inventory status management
3. Customer Service & Sales support - Communication
- Inbound and receive customer complaints
- Reception of customer inquiries on the website and delivery to the sales department
- Provide customer request data (MSDS/PDS/COA etc.)
4. ERP Data Management - Information
- New customer registration and information management
- Employee Code/Site/Target Market/Sub Customer Group/Details management
- Customer and sales department change information management
- ERP data download/upload and analysis, report
5. CRM - Salesforce
- Accounts and user management
- Opportunity/Quotes/Projects management and approval
- Complaints and Claims notice and management
- Salesforce Usage notice and encouragement
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