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20. French Luxury brands Digital IT Analyst

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Digital IT Analyst

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• Participate all IT project initiatives in digital areas including but not limited to SFCC, CRM, Kakao and related backend systems
• Manage related vendors, also internal North Asia IS&T teams, on project delivery including requirement analysis, system design, coding, UAT, deployment and maintenance according to corporate standard process, SLA, KPI and best practices
• Innovate and propose digital development roadmap as well as solutions
• Develop and maintain strong working relationship with digital business teams
• Build data analytical solution to track customer journey across all the digital touch points to understand customer behaviour and their image
• Make sure the solution is qualified on security before system roll out
• Keep learning fresh technologies and solutions to integrate with business needs
• Continually improve ongoing systems and analysis processes, automating or simplifying applications solutions
• Create and update documentation to assist in daily operational work (Operation procedure, knowledge bases etc.)
• Provide team or direct report with clear direction and targets that makes team colleagues feel comfortable and engaged

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