[담당업무]

1. SERVE CLIENTS VIA PHONE, ONLINE MESSENGER, AND EMAIL
• Meet clients via phone call, online messenger or email on a daily basis
• Answer to client questions about products, stock availability, store information, online orders, etc.
• Handle client requests regarding after-sales service, treating personal data, cancelling online orders, etc.
• Communicate with internal teams to generate solution to client’s problem

2. GENERATE SALES IN THE BACKOFFICE
• Create client orders in E-Commerce back-office if client wishes phone order

3. BE TRAINED ABOUT BRAND, PRODUCT AND SERVICE PHILOSOPHY
• Participate in regular training sessions to fill him/herself with proper level of brand knowledge and skills

[자격요건]

• 5-7 years of experience in professional client service career, preferably in luxury fashion, hospitality, or VIP
financial service
• Mature skill to deal with difficult clients
• Respectful team player
• Good communication skills with people-oriented mindset
• Self-motivated, passion to grow with challenges
• Fast learner of digital tools
• Skilled in Excel and PowerPoint
• Highly organized with exceptional attention to detail
• Business level of English is preferred
• This position requires to work on weekends based on shift schedule.