【 담당업무 】

Key responsibility 1: Business
-Manage the eCommerce target and cost estimation.
-Develop the eCommerce channel vision & sales strategies & service in collaboration with Client Relation Center.
-Define the platform strategies to drive traffic to the websites and optimize conversion rate, develop website usability, innovation and best practices for the markets to collaborate with local relevant teams & HQ teams.
-Be a key contact for eCommerce team regarding maintenance, change requests, and enhancements of the websites.
-Encourage the teammates to be aligned with target & team’s vision.

Key responsibility 2 : Operation / Projects / Website management
-Be the key contact person for all coordination’s with local shared service functions, such as IT, Finance, and Logistics
-Ensure the efficient operation process & client journey to maximize the sales and service.
-Liaise with the Client Relations Center Manager to define and implement action plans to meet the objectives in terms of sales and services.
-Manage client satisfaction related to e-commerce activities: trouble shooting for potential issues on the platform including risk management.
-Responsible to set up the eCommerce standard sales/service protocol & handling of the training materials for the relevant departments; Client Relations Center & Logistics & BTQ users.
-Manage the eCommerce projects to implement the global service/projects & set up for the localization plan of global service.

[근무부서 및 직급/직책]

직급/직책: 차장, 부장

[자격요건]

• University degree with a minimum of 10 years of experience in e-commerce environment 
• Luxury brand experience is a plus. 
• Fluent in both Korean & English 
• Experience in team management and project management in an international environment 
• Good knowledge of the luxury industry in Korea market 
• Strong understanding of current online marketing concepts, strategy and best practice 
• Good at numbers & Positive attitude & logical thinking 
• Having a strong sense of responsibility.