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Digital IT Analyst

Job Purpose:

Work closely with brands digital teams and North Asia digital IT teams to manage digital IT vendors to deliver global or local projects and services in areas of digital events, digital applications, ecommerce and omnichannel 


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• Participate all IT project initiatives in digital areas including but not limited to SFCC, CRM, Kakao and related backend systems
• Manage related vendors, also internal North Asia IS&T teams, on project delivery including requirement analysis, system design, coding, UAT, deployment and maintenance according to corporate standard process, SLA, KPI and best practices
• Innovate and propose digital development roadmap as well as solutions
• Develop and maintain strong working relationship with digital business teams
• Build data analytical solution to track customer journey across all the digital touch points to understand customer behaviour and their image
• Make sure the solution is qualified on security before system roll out
• Keep learning fresh technologies and solutions to integrate with business needs
• Continually improve ongoing systems and analysis processes, automating or simplifying applications solutions
• Create and update documentation to assist in daily operational work (Operation procedure, knowledge bases etc.)
• Provide team or direct report with clear direction and targets that makes team colleagues feel comfortable and engaged


Knowledge, skills and abilities:

¡¤         Bachelor's degree and above with University education in Information Technology, E-commerce or related

¡¤         3+ years at digital/ecommerce area is a preferred.

¡¤         Experienced working in or cooperate with SFCC/Kakao or other vendors projects is a must

¡¤         Experienced working in EC vendor or retail industry is preferred

¡¤         Technical understanding with digital/ecommerce terminology and integration, as well as H5, DSP,DMP,API gateway is a plus

¡¤         Familiar with IT systems/solutions in digital area

¡¤         Good communication skill and English skills both written and spoken

¡¤         Good knowledge of problem analysis and reporting.

¡¤         Good documentation, presentation, communication and interpersonal skills

¡¤         Ability to work in a fast-paced environment with different international cultures

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