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Strategic Account Management for SK Hynix1. Builds the Account Plan
a. Splits the account in meaningful segments: chooses priorities, aligns resources
b. Performs the inventory of account knowledge: analyses relationship with key decision makers and understanding of their key business issues, assesses the competitive situation,
c. Planning and validation: proposes strategy, objectives, value proposal and plan to be validated by the National Accounts Director
d. Builds Account plan approved by AL management and shared totally or partially with the Account
2. Manages the Account Team
a. Identifies account team and involves it in the design and implementation of the account plan
b. Creates global team communication of events and cross-fertilisation
c. Coordinates sales activities outside his scope of responsibility
d. Maintains updated the Accounts Logbook (list of events) using the sales management tool
3. Develops new sales and negotiates major deals
a. Detects opportunities to enlarge the Air Liquide offer
b. Qualifies sales opportunities with all the involved AL participants
c. Drives the sales team and sales process so that they fit best the customer's decision-making process (local and corporate)
4. Builds the customer's loyalty through relationship strategy
a. Defines plan for scheduled meetings with the key decision makers
b. Ensures that Air Liquide is preceived by the customer as one company globally
c. Organizes yearly review committees. Develops a mutual trust base relationship with key contacts at different levels of the account decision chain and covering the multiple departments and sites
d. Issues executive summary of account plan for executive meeting purposes
5. Increases the value of account sales and AL strengths
a. Assesses and improves the account profitability per products, contracts and sites
b. Assesses and improves the account growth potential
c. Asseses and improves the strength of the contracts portfolio (contract duration, price escalation formulas, frame agreements, partnerships...)
6. Reviews the AL offers and contracts
a. Drives the offer review process, analyses profitability, feasibility of the prepared offer and contracts
b. Validates or not according sales policy, HSE regulation and account plan the offers and contracts
7. Reports and communicates the progress and results
a. Reports contract signatures to the organization and controls their implementation through appropriate procedure
b. Gather sales results, visits reports to maintain centralized dashboard. Makes it available to the account team and the Entity Management
Basic
- Must have experience in the EL industry(in semiconductor manufacturing or research)
-Understanding of local cultures and ways of doing business
- Strong analytical skills and sound strategic thinking to forecast and implement the most successful course of action for the company in highly competitive markets
- Ability to interface in a diplomatic manner with a broad range of people; good networking skills; experience in customer relationship management
- Fluent in English
Preferred
- Have experience in MNC
- Started the career as an Engineer
- Able to learn to interact at exec level within AL and at the customer
- Willing to have potential opportunity at AL group
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