베스트네트워크(주)
29. Client Service Manager [유명 외국계 명품사]
모집부문 및 자격요건
| 모집부문 | 담당업무 | 자격요건 | 인원 |
|---|---|---|---|
| Client Service Manager | This role is to be responsible for developing service level and providing service guidance to stores and the in-house customer service center to take appropriate action toward customers. Provide strategy to improve customer communication. Analyze CS data and develop areas of improvement. He/she should resolve the customer claim/constraints as a representative of the company and conduct the training for store and customer service center employees.
|
[자격요건] - Over 9 years of Customer Relations, Customer Service, Call Center experience in retail industry- Full understanding on the operation flow of luxury/ retail industry - Fluent in English. Fluency in French is a plus - Proficiency in MS office skills - Experience in a management role with a strong track record of delivering results - Excellent coaching and training skills - Excellent communication skills with ability to understand technical problems and clearly explain solutions to keep good business relation with employees, Management team, and customers |
1 명 |
근무조건
전형단계 및 제출서류
접수방법
채용시
기타 유의사항