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Private Clients & High Jewelry Sr. Executive
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1. Grow and develop the High Jewelry Clients portfolio and sales
- Support the sales strategy for High Jewelry business and achieve sales & profitability targets with store teams
- Support High Jewelry events through the cooperation with relevant functions (Retail, Marketing, MD, Omni channel and Stores)
- Support to maximize high ticket sales opportunities through personalized client outreach and events participation
- Consistently and accurately capture relevant clients¡¯ information for outreach and loyalty building
- Work with other teams to curate unique programs for High Jewelry clients and upgrade lower tiers
2. Clients Development and Prospecting
- Support the strategic planning and revamping client relation programs
- Understand and deepen relationships with assigned portfolio client list
- Coordinate the development and follow up of action plans related to High Jewelry activities
- Plan and execute clients to foster stronger relationships and build deeper loyalty for our brand
- Establish the implementation and management the various client engagement activities (VIP treatment, Gift program, Clienteling tool, etc) and measure the results
- Prospect right networks to cultivate new high jewelry clients
3. Team work & Development
- Support and collaborate with Retail, Training, Marketing, Omni channel team execute on action plan and achieve sales target
- Continuous develop ideas and recognition tools to motivate PCHJ team
- Develop with Retail and PCHJ team members on action plan to enlarge and engage top tier clients
- Self-motivated, Curious, Cultured
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- 5+ years in sales support experience within a retailer (Luxury retailer experience is preferred) focusing on High End Client
- Demonstrate high sense of luxury lifestyle
- Previous experience in High End Clients Relations/facing roles
- Proficient English skills
- Driven, energetic and independent
- Strong negotiation skills with excellent verbal and written communication and interpersonal skills in
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- Experience for clienteling programs
- Working experience in global luxury organization
- Jewelry & Watch industry experience
- Solid knowledge base on gemstone, jewelry and timepieces – GIA Certification is a plus
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