POSITION: Training Manager(Luxury Brand)

주요 업무
- Design, develop and conduct training programs relating to brand knowledge, collections, selling ceremony etc to frontline and office staff

• - Inspire, motivate, train the field sales force via in-store and digital coaching, especially on areas of selling skills & product knowledge and selling ceremonies for retail excellence goal across our brand in APAC
• - Deliver effective in-person training and establish close relationships with retail department in order to assess ongoing training needs
• - Conduct induction with new joiners and work with Store Managers to ensure smooth onboarding journey
• - Delivery of training programs with local adaptation to meet the unique needs from retail, not limit to new store openings, product knowledge, CRM, selling 
• skills training, local & regional workshops 
• - Conduct follow-ups post training with participants to ensure effectiveness of the program and closely communicate with in-store trainers to monitor 
• performance and collect feedbacks
• - Conduct in store coaching to Retail team to ensure high standards of customer service and knowledge to support them to meet their objectives
• - Identify training needs of the local market to prepare training plan according to the employees’ needs to support their development to achieve identified goals
• - Work closely with APAC regional office in the preparation and monitoring of the Training budget to ensure necessary resources available for implementation of training initiatives & programs
• - Select and manage external training suppliers to carry out defined training programs where necessary
• - Support the planning of staff engagement programs
  
  
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