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Affiliate: Roche Pharma Korea
Cluster : Patient Solutions Cluster
Work location: Seoul, South Korea
Worker Type: 1 year contractor (계약직)
Your key responsibilities
1. Role Summary & the PJP Mission:
Local customer-facing role driving value throughout patient journeys.
The healthcare environment is undergoing a transformative change, characterized by radical innovation, increased readiness to embrace change, enhanced patient rights, the dissemination of medical information, and fiscal constraints on public spending. In response to these dynamics, the needs of patients, communities, and stakeholders, including Roche, are evolving continuously.
At the core of the new Roche organization is the PJP, which is fundamentally repositioning Roche's social role. PJP is now focused on fostering partnerships, driving innovation, and spearheading disruptive innovation. PJP will collaborate with Squad WBO to achieve better outcomes for patients, communities, ecosystems, and organizations.
As a local representative of Roche, PJP works closely with all stakeholders involved in the patient journey within a specific treatment area or ecosystem. By understanding their needs, PJP connects Roche's capabilities strategically to develop meaningful solutions and drive continuous value creation.
PJP is deeply integrated into the regional healthcare ecosystem, transcending traditional boundaries. PJP is operated without regard for profitability, sales targets, or incentives. Instead, it is driven by a commitment to enhancing healthcare outcomes.
PJP adheres to pharmaceutical industry regulations and local laws, as well as company policies. These measures are essential for maintaining the company's reputation and driving successful business operations. Therefore, it is not only important to understand these requirements but also to adhere to them in practice.
2. Principle Responsibilities
PJP has the authority to request resources and can drive business outcomes by delivering our innovative medicines (new products and services) to customers and patients who can have a significant impact on patient journey, and by providing value.
Scientific exchange
-PJP acts as a TA specialist, sharing scientific experiences by fully grasping, comprehending, and verifying the patient's journey.
-PJP focuses on establishing and implementing strategies for omnichannel to enhance customer experience by integrating and connecting customer communication channels and maximizing patient benefit.
Market Analysis & Planning
PJP monitors the situation in the territory, analyzing data from various sources
(InMKT, CSD, KPIS) to identify potential opportunities. Based on this analysis, PJP develops a plan for the territory and creates business value by providing solutions to customers using the necessary resources.
Unmet need finding and pain point sensing
PJP finds HCP's unmet needs through Insight Gathering, creates an impactful solution while continuously sensing patient pain points, and shares it with the relevant stakeholders.
PJP shares with stakeholders to find unmet needs for HCP through insight Gathering and to create impactful solutions while constantly sensing patient pain points.
Internal/ External Collaboration
PJP is designed to address patient pain points identified by the customer.
Internal: By actively sharing insights from customers with internal stakeholders, we promote smooth communication among internal employees and lead to collaboration.
External: By integrating customer feedback and collaboratively developing innovative solutions, PJP aims to address patients' pain points in the long term, shape the healthcare ecosystem, and achieve a triple win.
Compliance
PJPs are responsible for acting in compliance with pharmaceutical industry regulations and local laws, as well as company internal policies. PJPs are also required to undergo medical and compliance training to ensure that they not only understand the concepts of on-label and off-label activities but also comply with them in their behavior.
Who you are
Mindset & Behaviors:
The PJP demonstrates a personal commitment to enhancing the patient journey and exhibits a strong dedication to creating value and impact within the ecosystem. Their perspective transcends enterprise boundaries, extending globally across Roche, aiming to deliver optimal outcomes for the local health environment and beyond.
PJP embodies true visionary leadership, proactively identifying opportunities to improve health outcomes for a broader patient base efficiently.
Key Qualities:
Business Acumen: Possesses a robust entrepreneurial mindset coupled with exceptional partnering capabilities.
Learning Agility: Demonstrates a growth mindset, rapidly adapting by learning and unlearning, taking risks, and contributing to the learning cycle by sharing knowledge.
Agency and Accountability: Self-managed and self-directed, altruistically supporting the global network.
Networking and Wisdom Exchange: Exhibits an enabler mindset, leveraging internal and external networks to create and share value.
Interpersonal Skills: Displays strong interpersonal skills, emotional intelligence, and empathy.
Integrity: Upholds integrity in all endeavors.
Fueling Insights: Passionate about customers, with insights driving decision-making (customer segmentation, journey & ecosystem mapping, insight generation).
Setting Pathway: Strategically thinks and rigorously plans to set direction (strategy development, impact measurement, data-driven decision-making, account planning, customer engagement planning).
Realizing Value: Engages with purpose and executes with excellence (consultative persuasion, omnichannel execution, partnership building).
Bold Decision-making: Takes decisive action on key decisions and opportunities, willing to halt activities that do not contribute value. Able to say "No" to stakeholders when shared value is not foreseeable.
Experience, Knowledge & Qualifications:
Experience:
Strong business acumen with desired expertise in commercialization, medical, and customer experience excellence
Excellent stakeholder engagement skills including partnering with TAEs and organizations is required
Experience leading a cross-functional team is required. Experience in both formulating cross-functional strategies and orchestrating cross-functional teams is highly desired.
Demonstrated system thinking and deep listening
Able to understand and leverage digital means and tools is desired
Deep experience in agile ways of working is desired
Oncology experience preferred
Knowledge:
Knowledge and compliance with the South Korea Code of Conduct and relevant standards and guidelines
Deep understanding of patient journey(s) and related treatments in defined disease area(s), enabling engagement at the specialist level.
Robust strategic understanding and tactical implementation of health solutions relevant to the ecosystem, including clinical research
Other relevant capabilities:
Proficient in English to collaborate internally across the broader Roche enterprise is highly desired
Qualifications:
University degree (scientific, economic, or business degree).
An advanced degree in Life science and/or MBA is a plus.
Practical understanding of digital innovation methodologies
Submission
English and Korean resume and self-introduction in 1 MS Word file or PDF file.
Please include your current salary and expected salary information in resume.
국, 영문 이력서와 국, 영문 자기소개서를 1개의 MS Word 혹은 PDF 파일로 제출
이력서 상단에 현재 연봉과 희망 연봉을 반드시 표기하시기 바랍니다. 누락 시 이력서가 검토되지 않습니다.
(보훈)취업지원대상자 우대-취업지원대상자증명서 반드시 제출 요망
Next step
1. Job application screening 서류 전형
2. Interview 면접 전형
- Interview will be informed to the candidate who passes the resume screen test.
- 면접은 서류전형 합격자에 한해 개별 통보합니다.
- 실무진 면접, 임원 면접
- 면접 일정은 해외지사에서 담당하고 있으며, 일정 확인을 위해 해외 번호(중국)로 연락이 갈 수 있는 점 미리 안내드립니다.
3. Overall assessment 종합 심사
4. Final notification via job offer letter 최종 합격 통지
At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.
Roche is an Equal Opportunity Employer.