[담당업무]

- Manage all retail applications not only limited to Customer facing application (Salesforce application), POS (Cegid Y2), Call Centre system (Salesforce application) in a holistic view to ensure smooth operation related to relevant functions and services
- Local responsible contact for Application project rollouts, Pilots & Core Model solutions implementation to support different business functions which includes, but not limited to Retail, Supply Chain and Logistics, Ecommerce and Backoffice, with close alignment and coordination with Central, Regional IT and business
- Work closely with Regional and Central team to ensure timely address of operation, including management of incidents and service requests and escalations to right parties for integration support and complicated cases
- Support on mobile applications with retail system integration
- Support store openings and ensure systems are set up and handover to users
- Close interaction with business process owners for gathering requirements, harmonizing the process and system usage, including delivery of technical application trainings
- Maintain and review application documents

[근무부서 및 직급/직책]

직급/직책: 과장, 차장

[자격요건]

경력사항: 경력(7년 이상 )
학력사항: 대학교(4년)졸업

- Degree in Computer Science, Information Systems or a related field is required

- At least 7 years of experience in IT support, preferably in retail industry

- Extensive experience with POS retail solutions and other customer facing tools (Experience in Cegid and Salesforce is preferred)

- Experience in Business Intelligence solution and SAP ERP is a plus

- Proficient in spoken and written English

- Certification ITIL is a plus

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능