BPO»ç¾÷ÀÇ DPE(Delivery Project Executive)-±Û·Î¹ú ºñÁö´Ï½º ¼ºñ½º ±â¾÷
´ã´ç¾÷¹« - - Managing site delivery of large CRM account
- - Delivery Metrics and contractual SLA management
- - Day to day Client management
- - Lead all client and internal calls for the process, single point of contact
- - Direct Workflow, Training, and other shared services for optimum functioning of account
- - Single point of contact for all financial decisions regarding the account
- - Manage attrition and career planning of all employees within span of control
- - Grow account strategically to increase top line for the organization
- - Manage and improve profitability of the account
ÀÚ°Ý¿ä°Ç - - 10+ years¡¯ experience
- - Strong financial management acumen. Understanding of P&L
- - Strong understanding of contracts and key BPO dynamics governing them
- - Strong customer service orientation and client management skills
- - Robust experience of driving key customer metrics like NPS
- - Fundamentally a strong people manager. Should be able to guide a team to succes
- - Business Level English skills
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- - À̸ÞÀÏ : associate@dreamhr.com******@*******.***
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