You will be part of our Air Logistics team, adding your expertise + skills to the delivery of customer excellence.
 Your Role 
You will be leading, directing + optimizing your local customer care team (CCL) to continuously provide customer excellence + sustainable growth across your scope of responsibility. Utilizing your strong forwarding + market knowledge, you will drive service improvement activities, to ensure customer satisfaction with our products, services + features.

 Your Responsibilities 
To focus on customer engagement, satisfaction, retention + reactivation through high levels of service quality, close collaboration with operational + commercial key stakeholders, along with air logistics management to optimize the customer experience.
To own, monitor + drive all sales activities.
To ensure best-in-class customer onboarding.
To focus on continuous improvement of processes + controls ensuring complete + correct customer contact data, service data + changes in our systems including customer reporting for SME customers.
To actively manage interfaces + the exchange of information, knowledge + data with your team + other stakeholders involved to ensure effective, efficient shipment management.
To prioritize customer complaint management, ensuring a consistent delivery against the customer promise.
To ensure close cooperation with the Operational Care Center (OCC) as well as the Revenue Care Center (RCC) to optimize the customer experience.
To ensure delivery against all financial targets + strategic objectives of your CCL.

 Your Skills and Experiences 
Your strong time management skills, along with your customer + stakeholder relationships will be the key to your success. You have been selected for this role for your knowledge across our operations, products + services; because you possess the key attributes we are looking for.

 Good Reasons to Join 
At Kuehne + Nagel, you get to grow your expertise, shape processes and deliver innovative solutions. We are continuously building our local and global network and our product portfolio, creating career opportunities in different fields of work worldwide. As a leader in the logistics industry, we provide a collaborative and IT driven environment where you will work with motivated and customer-centric colleagues across the world.

About Kuehne+Nagel

With over 79.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

CONTACT

 Elly Oh

 ******@*******.***