[담당업무]

O Clienteling management
- Drive clienteling projects to offer exceptional experience at different stages in align with Central team.
- Leverages CRM skills to increase client engagement, recruitment, and retention.
- Performs outbound calls to reinforce Omnichannel journey by understanding client’s needs.
- Partners with Ecommerce and Retail on reporting issues, complains and general inquires to improve the omnichannel shopping experience of clients
- Support defining a Clienteling vision and roadmap
- Define and drive the omni-channel client experience that drives frictionless end-to-end consumer journey through different technologies
- Collaborate with Central and Local Teams on Clienteling strategy by analyzing behavioral and other datasets and feedback/share best practices on the user experience for ecommerce
- Manage Clienteling systems and launch new capabilities or enhancements for Local CSC including requirements gathering, translation of requirements into workable Clienteling solution specification, in collaboration with key stakeholders
- Improvement of KPI through clienteling (sales, conversion, retention, etc.).

[근무부서 및 직급/직책]

직급/직책: 과장, 차장

[자격요건]

경력사항: 경력(6년 이상 )
학력사항: 대학교(4년)졸업

- Experience in luxury customer service and or client advisory roles (preferably retail, fashion technology companies or hospitality)

- Minimum of 6 years of experience in in client segmentation, CRM system development/integration, CRM campaign management, and data analysis

- Understanding of user experience and consumer experience that drives customer acquisition, conversion, and retention

- Experience with Salesforce platforms, capabilities, reporting and configuration and analytic tools

- Process oriented with ability to manage long-term and short-term projects in parallel

- Strong problem-solving approach, motivational and people development skills

- Demonstrated leadership to influence and motivate a team towards results

- Business level English in both written and oral preferred

- Luxury Industry Sales and VIC Client Care Experience Preferred

- BI, CRM Tool proficiency

[우대사항]

외국어: 영어 회화능통,독해능통,작문능통