Innovation (Sr.) Consultant-글로벌 비지니스 서비스 기업

담당업무

• - BPO기업의 비즈니스 이노베이션 주도
• - Co-innovate with our clients to outline transformation roadmaps.
• - Support delivery, account management, sales teams in problem solving and driving business growth.
• - Opportunity Identification by conducting detailed Process Discoveries &/ Customer Journey Mapping
• - Develop Innovative solutions which helps in addressing the identified people, process, technology opportunities.
• - Lead innovation related discussion with the clients during pre-sales meetings, client orals, Due
• Diligence, site visits, business review meetings, innovation councils and Consulting engagements.
• - Work closely with project management, IT, delivery teams to implement solutions as designed and monitor results / impact.
• - Create a culture of problem solving by imparting trainings.
• - Identify new technologies which can help us improve company &/ our client’s business processes.
• - Improve existing technology assets / offerings by contributing to refining product backlogs and by supporting POCs.
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자격요건

• - 6-8 Years of overall experience
• - Comprehensive understanding of Business Process Service & CX business & associated channels
• - Strong expertise in industries/domains like Automotive; BFSI; Consumer Electronics; Energy and
• Public Sector; Healthcare Services; Insurance, Media & Communications; Retail & eCommerce;
• Technology; and Travel, Transportation & Tourism
• - Solution Building – Business Transformation Roadmaps
• - Transformation / Process Re-engineering (RPA, Cognitive, Bots, Messaging, Analytics, Lean / Six Sigma)
• - Strong understanding of AI enabled Conversation Bots (Chat Bots, Email Bots, Social Bots, Knowledge Bots, etc.)
• - Expertise in conducting Process Discoveries & write Process Design Documents
• - Lean Six Sigma BB / MBB Certification
• - Agile/ Scrum Certification
• - Experience in Organization Change Management
• - Experience in Agile Methodology
• - Experience in Customer Journey Mapping
• - Very good understanding of Design Thinking
• - Excellent verbal and written communication skills - English
• - Excellent Presentation and Use case story boarding skills.
• - Very strong internal and external stakeholder management
• - Strong Power Point and Excel skills
• - Ability to work with cross functional teams.
• - Ability to travel up to 25%

근무조건 및 환경

전형절차 및 제출서류

접수기간 및 방법

기타 유의사항

입사지원 서류에 허위사실이 발견될 경우, 채용확정 이후라도 채용이 취소될 수 있습니다.