CRC(Client Relations Center) Manager
– 외국계 명품 브랜드 대기업
Supporting the development of the E-Commerce channel(in Retail team) in Korea and Client Relations Center (CRC) activities
-Run the business model for the CRC and support the CRC teams
• Work hand in hand with Region, Web managers and physical boutique managers to implement the Maison Online Retail / boutique vision
• Gather a perfect understanding of the local client behaviors and delighters
-Grow the CRC performances
• Align with Region on action plans & sales objectives for the CRC
-Manage the CRC boutique within a global retail network framework.
• to ensure excellent client experience to drive sales and customer satisfaction
-Manage around 15~19 customer advisors
#CustomerService #Retailcoordinator #Callcenter #Customeradvise #Ebusiness #Jewelry #Watch
[자격 요건]
- Minimum 7 years of relevant experience in client relation/contact center/client service or retail management/operation in luxury or retail, high-end hospitality
- E-commerce retail experience is plus
- University degree
- Clear understanding of the digital/offline path to purchase
- Strong business process understanding (client information management, order processing, client support, etc.)
- Problem-solver, service and result oriented, organized, proactive and team player
- Constant “can-do” attitude.
- Excellent communication skill in Korean and good English skill as a plus
[ 전형방법 ]1차 서류전형 2차 면접전형
[ 제출서류 ]
국문.영문이력서.경력기술서 포함 (각종 증빙서류는 서류전형합격자에 한해 추후제출)
이메일: ******@*******.***
채용담당 : 이경아 전무 ( ***-****-****/ ***-****-****)
기타 유의사항