[담당업무]

1. Management of Client Service Operations
- Manage customer care service across all networks; Domestic retail, Travel retail and Wholesale dealer POS
- Actively participate in CS process updates and improvements for better client experiences in boutiques
- Identify training & coaching needs through boutique visits when necessary
- Communicate and implement the International Service Policy in cooperation with retail and CS teams and inform boutiques in timely manner.
- Actively communicate with CS to improve repair service flow and process
- Proceed with appropriate analysis of boutique CS performance and KPI results, and all necessary action plans in order to ensure optimal performance and service
- Monitor stock management follow-up; RO (Repair Order) inventories, spare parts etc.
- Communicate and follow up the legal documents with the government agency

2. Management of Quality Controls
- Report and follow up all quality issues on products with HQ
- Supervise the quality control through constant trainings towards BTQ staffs in order to minimize non-sellable products generated from BTQs while operating
- Define the quality condition with a solid guideline given from HQ
- Manage the physical inspections on the stock of warehouse and maintain the stock in correct condition

3. Management CRC (Client Relations Center)
- Management of external partner, CRC to meet the service standards
- Review the weekly/monthly report and provide correct guidelines and feedback in order to ensure the quality of service provided by CRC, to clients and boutiques
- Provide relevant training for better client service and maintaining excellent service level
- Lead CRC projects in line with HQ

[자격요건]

경력사항: 경력(7년 이상 )
학력사항: 대학교(4년)졸업
직무기술: CS Manager, CS업무

- University degree followed by 7 years’ experience

- Experience in CS functions or watchmaking & jeweler industry highly appreciated

- SAP experience preferred

- Fluent in spoken & written English

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능