Position Title: Customer Service Specialist
Working Location: Remote
Employment Type: Full-time
Who We Are
At Block Dance, we are more than a company; we are visionaries, innovators, and trailblazers
committed to shaping the future. By harnessing cutting-edge technology and fostering a culture
of creativity and collaboration, we ignite new possibilities and drive transformative change.
We believe in empowering our employees, nurturing diverse ideas, and embracing innovative
thinking to turn ambitious dreams into reality. Whether you're joining us in the office or working
remotely from anywhere in the world, you'll thrive in a dynamic environment where your
contributions truly count.
Block Dance doesn't just participate in the digital age; we pioneer it. With a global team
dedicated to innovation and excellence, we proudly develop some of the world's most dynamic
online brands, including the renowned BC Game.
Are you ready to Advance Beyond Ambition? Game on!
Job Responsibilities:
● Customer Service: Provide timely and efficient customer service, including handling
inquiries, complaints, and requests to ensure customer needs are met.
● Problem Solving: Resolve customer issues and concerns promptly with effective
solutions, maintaining good customer relationships.
● Product Support: Understand and effectively explain product features and
functionalities, assisting customers with usage issues and challenges.
● Data Analysis: Collect and analyze customer feedback and service data, provide
recommendations for product improvements and customer service enhancements.
Requirements:
● Experience: 1-2 years of experience in the gaming industry, including online or offline
casinos, BPO services, traditional games, blockchain, or related fields.
● Customer Focus: Strong dedication to delivering exceptional customer service and
exceeding customer expectations.
● Communication Skills: Excellent verbal and written communication skills to interact
effectively with customers and team members.
● Problem-Solving Skills: Strong analytical and problem-solving abilities to address
customer issues and operational challenges.
● Adaptability: Ability to thrive in a dynamic and fast-paced work environment, adapting
to changing priorities and tasks.
● Shift Flexibility: Able to work on a rotating shift schedule to support 24/7 operations, as
required by business needs.
● Language Skills: Proficiency in English and Korean (both spoken and written) is
advantageous.
Join Our Adventure
We're an inclusive and collaborative team that values hard work and enthusiasm. Our goal is to
thrive together, creating impactful and seamless interactive technologies. We believe in
rewarding dedication and fostering a positive environment where everyone can excel. If you're
eager to contribute your passion and skills, join us today!
Recruitment Process:
You will be contacted by our team within 72 hours of your application. Our recruitment process
takes a maximum of 21 days from the first interview and you will be notified in case of success
or failure.