Job ID: 254671

Date posted: 29. 11. 2024

Who you are

• Understanding of IKEA Concept, Brand, Culture & Values.
• Knowledge of IKEA Food Business solutions.
• Knowledge of IKEA compliance standards.
• Knowledge of IKEA Food safety standards.
• Knowledge of Local food legislations.
• Knowledge of National business direction.
• Knowledge of Consumer and Market research.
• Knowledge of Customer buying behaviour.
• Knowledge of IKEA Food range and food range presentation.
• Good understanding of market Food trends.
• Basic knowledge of the IKEA product range including service products.
• Good computer literacy.
• You have previous experiences and skills in following areas:
• Preferred to have experience from retail, preferably home furnishing or food sector.
• Preferred to have minimum 1~2 years of experience in leading a team of 10 members.

Your responsibilities

• Contributes to the implementation the global and national compliance standards in the area of responsibility to secure a safe environment for customers and co-workers
• Ensure that every customer has a consistently excellent shopping experience by supporting, challenging and coaching co-workers to see through a customer’s eyes.
• Ensure the appropriate processes followed and actions are taken on a daily basis to secure food safety, standards and reduce waste.
• Implement the retail foundation and sales steering tools are in place to optimise commerciality and secure excellence in operations.
• Contribute to the implementation of the unit IKEA Retail Food commercial plan and communication strategy.
• Act upon customer feedback, recognising good customer service and taking appropriate action to avoid repeated problems.
• Highlight points for improvement in shape as new for the customer facing areas taking appropriate action where relevant.
• Contributes to the implementation of the unit business plan and the IKEA Retail Food business plan and other action plans.
• Build the competence of the team through regular coaching, support and encouragement.
• Contribute to identifying, recruiting, introduce and developing the many talents in the department.
• Implment of the global and national people and sustainability strategies.

Together as a team

Thanks to us, customers, co-workers and people at home can have a better everyday life through food that’s good for both people and planet. Together we serve more than 660 million customers yearly at the IKEA restaurants worldwide, underlining our Scandinavian heritage by offering a modern taste of Sweden. We also offer a variety of foods in our bistros and in the “Swedish Food market”. We are a diverse group of people who all live by the motto: Laughter is brightest in the place where the food is!