[담당업무]

O External Vendor Management
- Monitor team interactions across all channels (phone, email, chat, social media, etc.) to ensure the highest performance standards
- Support CRC transformation initiatives including streamlined reporting, operational excellence programs and systems requirements gathering to improve customer satisfaction, business impact and efficiency.
- Oversee the selection, onboarding, and performance management of external vendors supporting the CRC.
- Negotiate contracts and service level agreements (SLAs) with vendors.
- Develop and maintain strong working relationships with key vendor contacts.

O Project Management
- Initiate, plan, execute, and monitor CRC-related projects, ensuring timely and successful completion within budget constraints.
- Identify and manage project risks, developing contingency plans to mitigate issues.
- Track project progress and communicate updates to stakeholders.
- Utilize project management methodologies to optimize efficiency and effectiveness.
- Provide Training and testing of the new system and tools.

O Operations Management
- Initiate, plan, execute, and monitor CRC-related projects, ensuring timely and successful completion within budget constraints.
- Identify and manage project risks, developing contingency plans to mitigate issues.
- Track project progress and communicate updates to stakeholders.

[자격요건]

경력사항: 경력(7년 이상 15년 이하)
학력사항: 대학교(4년)졸업
직무기술: Client Relations Center Manager, CRC, CRC Manager

- Minimum of 7 years or plus of experience in a Client Relations Center or similar customer service management role.

- Proven track record of leading and motivating high-performing teams.

- Excellent communication, interpersonal, and negotiation skills.

- Strong analytical and problem-solving abilities.

- Proficiency in Microsoft Office tools. (Word, Excel, PowerPoint).

- Excellent time management and organizational skills.

- Fluency in English, both written and verbal.

- Expert knowledge of counselling, coaching, and mentoring strategies, as well as providing performance feedback

- Outstanding verbal, written, and presentation skills required – must be able to interact professionally with personnel at all levels

[우대사항]

외국어: 영어 회화가능,독해가능,작문가능