Korea's New Generation Entertainment Resort

[Position] F&B Service - Assistant Manager (8년 이상, 외국어 구사자, 복합리조트 경력자 우대)

[HR Talk]

INSPIRE Entertainment Resort의 F&B 서비스 팀에서 업장을 관리할 F&B Assistant Manager를 채용합니다. 지정된 업장의 전반적인 운영을 책임지며, 최고 수준의 고객 경험을 제공하기 위해 SOP의 업데이트 및 개선, 일일 서비스 운영 관리 등의 핵심 업무를 수행합니다.

 

업장 및 음료 바의 운영을 총괄하며, 수익 최적화를 목표로 비용 관리와 안전·위생 규정 준수를 철저히 이행합니다. 또한, FOH 운영의 모든 측면을 관리하며, 팀원들의 역량 개발과 효과적인 리더십을 통해 팀 성과를 극대화하는 데 중점을 둡니다.

 

글로벌 환경에서 다양한 고객 및 내부 관계자들과의 소통이 중요한 포지션으로, 영어는 필수이며, 중국어 또는 일본어 가능자는 우대합니다. 유창하지 않더라도 명확하고 자신감 있는 의사소통 능력을 가진 지원자를 선호합니다.

자세한 내용은 아래 Job Description에서 확인하실 수 있습니다.

 

Position Summary:

The Outlet Assistant Manager reports to the Outlet Manager and is responsible for overseeing the operations and activities of their designated outlet(s). Key responsibilities include updating and refining Standard Operating Procedures (SOPs) and managing daily service operations to deliver consistent and exceptional guest experience. The role encompasses all Front of House (FOH) operations, including outlet and bar management, revenue optimization, safety and sanitation compliance, cost control, team building, and employee development.

This role demands a proactive and adaptable leader with exceptional problem-solving and leadership abilities, capable of inspiring the team to provide outstanding guest service to resort guests, associates, and visitors. As a brand ambassador, the Outlet Assistant Manager drives strategic direction and ensures alignment with the resort's goals and standards.

In the absence of the Outlet Manager, this position takes on full managerial responsibilities to maintain seamless operations.

Primary Duties and Responsibilities:

Business Impacts/Results:

• Support the Outlet Manager in managing the department budget, adjusting cost performance proactively based on revenue projections to achieve profitability.
• Define daily targets and budget responsibilities, ensuring team members are trained to manage these effectively.
• Monitor and maintain high operational standards, addressing any issues promptly.
• Assist the Outlet Manager in delivering relevant food and beverage offerings that meet guest preferences.
• Ensure guest satisfaction by maintaining exceptional standards, maximizing product availability, and exceeding guest expectations through proactive feedback and action plans.
• Contribute to the development of promotion plans to maximize sales opportunities.
• Manage stock levels to optimize working capital while maintaining appropriate monitoring procedures.
• Implement performance measurement systems to evaluate the outlet’s performance against competitors.
• Perform shift duties as required, including weekends and public holidays, ensuring seamless operations for guests and employees.

Communication:

• Foster close collaboration with the Culinary Team to ensure seamless integration of food and beverage offerings.
• Address operational challenges with a committed, energetic, and positive approach.
• Drive sales by staying informed on current consumer trends and demands.
• Demonstrate and promote Inspire Service Standards and core values across the team.

Decision-Making & Autonomy:

• Oversee the daily operations and ambiance of the outlet(s) to ensure alignment with brand standards.
• Apply margin reporting tools to meet financial targets, including managing stock-takes and implementing promotional strategies.
• Ensure clear, logical strategies are updated quarterly and align with INSPIRE Entertainment Resort’s brand goals.

Applied Knowledge & Specialist Skills:

• Stay updated on industry trends to maintain competitive and appealing offerings.
• Ensure adherence to brand standards, including signage and product presentation.
• Support the development of detailed specification manuals to maintain consistency in service and product delivery.

Managing Resources:

• Conduct regular performance reviews, set action plans, and provide on-the-job coaching to develop team members.
• Implement and monitor employee development initiatives to ensure continued growth and engagement.
• Establish clear objectives for employees, ensuring annual appraisals are conducted.
• Cultivate a culture of accountability and promote guest service training as a core practice.
• Strive to improve team satisfaction scores by giving feedback on leadership, teamwork, and the working environment.

Minimum Education and Qualifications:

• Associate or bachelor’s degree in hospitality or a related field is recommended.
• Minimum of 2 years as an Assistant Outlet Manager (or 4 years as Supervisor) in a high-volume, complex casino or hotel environment.
• A minimum of 6 years of experience in luxury hotels or equivalent experience in a related industry is required
• Demonstrated experience in pre-opening project management and guest service standards.
• Excellent written and verbal communication skills.
• Strong organizational, time management, and multitasking abilities.
• Proficiency in MS Word, Excel, PowerPoint, and Outlook.
• Extensive knowledge of the property and local destinations.
• High maturity level to manage discerning guest requests.
• Fluency in Business English is required; proficiency in Mandarin, Cantonese, or Japanese is a plus.

Physical Demands and Work Environment:

• Familiar with the operation work environment.
• Must be able to walk or stand for extended periods of time.
• Must be able to work flexible hours including weekends, holidays, and late nights.
• Ability to work on his/her own feet for eight hours or more.
• Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)

•This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job.  INSPIRE Integrated Resort reserves the right to make changes to the above job description whenever necessary.

[상세 직무기술서 및 지원방법]
국영문 통합 이력서(word 또는 PDF )를 자사 채용페이지 (WD로 연결됩니다)를 통해 직접 업로드하여 지원

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