담당업무

-leading our rockstar Partner Success team in Korea & Japan

-Provide strategic direction to the team proactively on a daily basis to accurately assess the gaps and opportunities in accounts and navigate strategies and solutions necessary to ensure partner retention

-Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client

-Establish a trusted adviser relationship that ensures our customer's overall satisfaction with our services and technology

-Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues

-Make sure our clients are utilizing our technology at their best so that we can fully provide them our world-class service. You’ll monitor and facilitate the customer's adoption of our technology

-As part of the managerial team, you will work closely with our global enablement teams to ensure that we are rolling out initiatives that are in line with company-level OKRs and give active feedback on the strategic direction of the company, particularly in the key metrics of partner satisfaction, retention, and growth

자격요건

-min 7 years og work experience in a customer-oriented position, preferably in the B2B SaaS domain(Marketing Technology 경험 우대)

-Minimum of 2-3 years experience in leading a team

-Solid understanding of basic web concepts and digital marketing (metrics)

Strong strategic approach to client retention and ability to navigate complex enterprise environments

To show us that “you’ve got what it takes” to collaborate and build strong relationships with customers, especially at the executive level

-Solid oral and written communication abilities in English, with positive and energetic phone skills and exquisite listening skills (일본어 가능 우대이나 필수 아님)

A-bility to be process-driven and methodological in identifying the right focuses based on key gaps and opportunities for both partners and the team

-Ability to maintain a positive attitude personally and motivate the team in a fast-paced environment

-Passion to make a difference in the lives of both marketers and the growth of our Partner Success team members