The Customer Service and Logistics Coordinator 담당 포지션 제안 드립니다.

 
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The Customer Service and Logistics Coordinator, South Korea is responsible for overseeing service spare parts operation and providing frontline logistics support to the customers in South Korea. The primary role includes ensuring timely and successful completion of the spare parts order processing, delivery and transactions, supervising 3PL performance, inventory management, and proactively intervening to manage and resolve any issues with customers’ orders.

Working closely with Manager, Customer Service and Logistics, China and South Korea and Senior Manager, Customer Service Operation & Supply Chain, Asia Pacific Region,  this position will support a one team approach to customer support, ensuring high quality service to the internal and external customers. The work location is in South Korea.

Reporting to: Manager, Customer Service and Logistics, China and South Korea

 

ROLE AND RESPONSIBILITIES:

Service Logistics Customer Support:

• Act as the main point of contact for customers and Field Service Engineers in South Korea for any service spare parts orders and logistics related requests and issues.
• Follow up on customers critical orders to ensure timely delivery.
• Interface with various internal groups (Technical Support, Suppliers, Manufacturing, Sales Operations, US Shipping team, IT etc.) to meet the customer’s requests or find solution to the issues they report.
• Key contact with 3PL and other logistics/transportation partners; supervise/monitor 3PL performance
• Follow up with Suppliers on South Korea customers’ Backorders as request as required
• Responsible for opening/updating/closing South Korea Distributor’s part only Work Order, Part Requests and returns (RMA)
• Monitoring WO, PRQ and RMA created by South Korea ServiceMax portal users.
• Coordinate with other Accuray Logistics teams to prepare import/export shipping documents required by customers in South Korea
• Actively review and update backorder SmartSheet, source from other Accuray warehouses if required
• Trigger escalation processes as required both internally and externally
• Follow up with distributors/FSE on their aging open RMA to ensure timely return.
• Assist Customer Service and Logistics Manager with various China and rest APAC supply chain & logistics projects

 

 

ServiceMax Support

 

• Act as a Super user and ServiceMax representative in South Korea. Assist South Korea CS team and distributors with their ServiceMax related inquiries.
• Follow up on Parts Requests and ServiceMax related escalations reported through the South Korea escalation tool. Investigate and close each escalation within the target timeline.
• Provide ServiceMax training to new distributor portal users on parts and Inventory management processes.
• Organize Super User forums for South Korea ServiceMax and Portal users to ensure users in South Korea are aware of the latest ServiceMax functionalities and processes.

 

 

 

 

 

Inventory Management

 

• Investigate and correct transaction errors and inventory discrepancies in SAP
• Assist with FSE and warehouses cycle count process. Participate any Variance analysis in accordance with the internal SOP
• Participate routine inventory reviews for obsolescence exposure and disposition, and support annual 3PL warehouse audits as needed

 

 

Others

 

• Active participation in SAP project, be an SAP super-user
• Serve as backup to APAC Service logistics team members in HK and China
• Participate actively to any “Continuous Improvement” projects internally
• Create good visibility in South Korea Logistics operation to the global team
• Contribute/participate to other ad hoc duties as assigned

 

QUALIFICATIONS AND EXPERIENCES :

 

• Associated Degree required, Bachelor’s degree preferred
• At least 5 years of experience in International Logistics (including order follow-up, import/export and inventory control), working with global 3PL, and customer’s support
• Experience in healthcare industry (medical equipment/device) highly preferred
• Must have strong written and oral communication skills in both English and Cantonese (Mandarin an advantage)
• Mastering MS Office Tools and Experienced with ERP Systems (SAP preferred)
• Good excel skills and ability to manipulate different data information from various databases and/or data sources
• Demonstrated ability to multitask with a high level of initiative and motivation
• Problem solving skills, attention to details required, an attitude to follow through outstanding issues and a passion to improve
• Must be self-motivated with a strong work ethic
• Strong End Customer oriented mindset
• Commitment to high standards of excellence and integrity
• Flexibility to work at after hours to communicate with different regions

 

강남근무

 

담당자

이상민 이사

헤드헌터 이사 14년 재직 중
recruit@hrbiz.co.kr******@*******.*** / ***-****-****