This position is responsible for assisting MICE sales and planning team with administrative duties including, but not limited to, processing event leads, customer interactions including account management and follow up, and processing reports.

Duties also include communicating to other departments as directed by MICE sales/planning managers/executives and assisting with any other administrative tasks in order to successfully execute and groups and events from beginning to end.

• Provide administrative support to MICE team Assist in the planning, preparation, coordination and execution of group business.
• Draft the proposal, proforma invoice, contract for sales managers/executives with accuracy.
• Draft BEO and group resume with accuracy
• Assist or Conduct site inspection and ensure all client’s needs and wants are met before and after the site inspection.
• Assist and participate in sales blitz and sales promotion activities.
• Maintain group and catering database, including accurate entering of information, updates, unsubscribes and new contacts.
• Ensure that the relevant information of all allocated accounts is being updated regularly in the Sales & Catering system.
• Answer phones and emails in a courteous and punctual manner.
• In the absence of MICE managers and executives, respond to telephone calls or inquires, ensures information/messages are accurately received and relayed to the managers concerns in a timely manner at a standardized format.
• Assist the MICE manager/executives to follow up all matters in their absence.
• Assist in the distribution of relevant resort information to client when required.
• Follow up leads whenever required or assigned by the sales managers/executives.
• Liaise and work closely with the related operation departments ensuring guests need and expectations are being met.
• Communicate with internal stakeholders on behalf of sales manager/executive as the onsite support while they are outside of the property.
• Prepare, compile and distribute the daily/weekly/monthly report in a timely manner.
• Assist on office work schedule and update it in the system if necessary.
• Ensure services provided are always cariied out according to the SOP with the utmost efficiency, consistency.
• Maintain a detailed knowledge of resort facilities, features and services.
• Maintain high personal grooming standards and professional demeanor.

• Bachelor’s degree in business administration, Sales, Marketing or related field
• Microsoft office – Word, Excel, PowerPoint skills
• Good to have CAD, Photoshop, Illustrator skills
• Fluent English written and verbal communication skills

• Attention to details
• Excellent oral and written communication and presentation skills.
• Rapidly absorb and understand new information.
• Efficiently and productively plan, organize, schedule and execute assigned tasks; manage multiple assignments and priorities; always having contingency plans and adapt quickly to changing circumstances and priorities.
• The highest level of personal integrity.
• Ability to multi-task in a fast-paced environment.
• Ability to prioritize work and meet deadlines.
• Passionate and committed to his or her own personal and professional development as well as that of his or her colleagues.
• Be personable, likable, a good listener and a team player.
• A creative and innovative approach to solving problems and resolving issues.