Korea's New Generation Entertainment Resort

[Position] F&B Services_Manager (10년 이상)

[HR Talk]

INSPIRE Entertainment Resort 의 F&B Service 부서에서 Outlet Manager 를 채용합니다. 해당 포지션은 해당 영업장의 프리-오프닝 프로젝트, 크리티컬 패스, 서비스 스탠다드 수립을 비롯하여 모든 방문 고객에게 만족감과 수준 높은 경험을 제공할 수 있도록 해당 영업장의 운영에 총 책임을 갖습니다. 최소 10년 이상 식음료 경력이 있어야 하며, 8년 이상의 아울렛 매니저, 또는 10년 이상 어시스턴트 매니저 경험, 대규모 레스토랑 또는 복합 리조트, 5성급 럭셔리 호텔 경력자를 우대합니다. 자세한 사항은 아래의 Job Description 을 참고하여 주시기 바랍니다.

Position Summary:

The Outlet Manager reports to the Assistant Director of Food & Beverage Service (Non-Gaming). Outlet Manager will be responsible to oversee all pre-opening project management activities, including, but not limited to, critical path update and completion, development of Standard Operating Procedures (SOPs), daily service operations to guarantee that guests enjoy a consistent and outstanding experience.

The Outlet Manager is responsible for the overall Front of the House (FOH) services, dining and bar operations, revenue management, safety & sanitation management, cost & expense management, team building, and employee training/development. He/she acts as a brand ambassador of INSPIRE Entertainment Resort, providing leadership and strategic direction for Garden Farm Café.

The Outlet Manager will be responsible for managing Front of the House (FOH) targets and key objectives, to deliver an excellent guest experience and be required to manage between profitability and guest satisfaction measures.

Primary Duties and Responsibilities:

Business Impact/Results:

• Oversee daily restaurant operations, including opening and closing procedures.
• Oversee and support the management team with the delivery of specification manuals for the outlet detailing exactly how each food and beverage offered should be presented to the guest, to ensure consistency and improve the speed of service.
• Monitor and maintain high food quality, cleanliness, and hygiene standards.
• Ensure compliance with health and safety regulations.
• Implement and enforce proper food handling and storage practices.
• Align the Resort and F&B strategic plans in conjunction with the teams and create a long-term development plan for the F&B function, incorporating sales trends and expectations, customer feedback, and relevant financial return expectations.
• Work closely with the Assistant Director of Food & Beverage Service (Non-Gaming) to ensure the outlet is adhering to brand standards on signage and products.
• Ensure the outlet has clear and logical strategies that are updated quarterly and aligned with the INSPIRE Entertainment Resort brand and strategies.
• Create a welcoming and friendly environment for guests.
• Deliver guest satisfaction targets through exceptional unit standards, maximize product availability, and ensure the team genuinely exceeds customer expectations.
• Ensure efficient service and a positive dining experience for guests.
• Monitor and improve customer satisfaction levels.
• Address customer concerns and resolve any issues or complaints.
• Actions and processes to be in place to ensure that the requirements and feedback of the guest are actively sought, taken on board, and acted upon.
• Ensure all guests’ comments are properly shared with the management team with follow-up.
• Train staff in providing exceptional customer service.

Team Management:

• Recruit, train, and supervise a team of front-of-house and back-of-house staff.
• Schedule shifts, manage staffing levels, and ensure adequate coverage during peak hours.
• Provide ongoing training, coaching, and performance evaluations to enhance staff performance.
• Foster a positive work environment, encourage teamwork, and resolve any staff conflicts or issues.

Operational Excellence:

• Oversee all aspects of daily operations, including opening and closing procedures, cash handling, and inventory management.
• Ensure compliance with health and safety regulations, sanitation standards, and food handling practices.
• Monitor food quality, presentation, and portion control to maintain consistency and meet customer expectations.
• Collaborate with the kitchen team to ensure timely and efficient food preparation and delivery.

Customer Service:

• Uphold a customer-centric approach and ensure outstanding service at all times.
• Interact with guests, address their concerns, and handle any customer complaints or special requests.
• Maintain a strong knowledge of the menu, including food and beverage offerings, to assist guests with recommendations and inquiries.
• Regularly seek feedback from customers to identify areas for improvement and enhance the dining experience.

Communication:

• Foster effective communication (daily pre-shift meeting) for all service staff and kitchen staff.
• Collaborate with chefs and kitchen staff to ensure smooth workflow.
• Coordinate and communicate with the procurement department.
• Liaise with other departments, such as Engineering and Human Resources, to address operational needs.
• Keep close communication channels with kitchen staff to ensure seamless Food & Beverage products and services.
• Address any operational challenges within the Food & Beverage Department through commitment, drive, energy, and a positive approach.
• Demonstrate and promote INSPIRE core values to all colleagues.

Decision-Making & Authority:

• Develop and implement strategies to increase restaurant revenue.
• Manage inventory, order supplies, and control costs to meet budgetary goals.
• Managing the outlet budget, applying management processes to proactively adjust cost performance, and considering revenue projections to manage profit.
• Monitor financial performance, analyze sales data, and adjust as needed.
• Control operational costs and labor expenses.

Applied Knowledge & Specialist Skills:

• Adapt and apply relevant margin reporting tools and information to allow the areas to meet the margin percentage expectations, including regular stock-takes and suitable promotional techniques.
• Drive sales and understand current consumer trends and demands.
• Prepare budgets and financial reports for senior management.
• Collaborate with the marketing team to develop and implement marketing strategies.
• Plan and execute promotional activities to attract and retain new customers.
• Monitor and respond to online reviews and feedback.
• Maintain a strong online presence through social media platforms.

Financial Management:

• Prepare and manage budgets, monitor expenses, and report financial performance to senior management.
• Control costs, including labor, food, and beverage, through effective inventory management and portion control.
• Analyze financial statements and implement strategies to improve profitability and reduce waste.

Sales and Revenue Generation:

• Develop and implement strategies to increase revenue and maximize profitability.
• Analyze sales data, monitor key performance indicators, and identify opportunities to improve sales and cost control.
• Collaborate with the marketing team to develop promotional activities, special events, and loyalty programs to attract and retain customers.
• Maintain relationships with suppliers, negotiate pricing, and ensure cost-effective purchasing practices.

Managing Resources:

• Ensure training programs result in sustained improvement in service and operational standards for the employees.
• Drive customer service training as a best practice culture amongst employees ensuring employees are accountable for their actions. 
• Ensure training programs result in sustained improvement in service and operational standards across the restaurant.
• Ensure employee development initiatives are in place and that these are regularly monitored.
• Provide ongoing coaching, feedback, and appraisals completed annually.
• Ensure compliance with company policies, procedures, and standards.
• Motivate and inspire staff to deliver excellent customer service.
• Improve team satisfaction scores where possible on employee satisfaction, leadership capabilities, understanding of job and responsibility, teamwork, and working environment.

Minimum Education and Qualifications:

• Associate degree or bachelor’s degree in hospitality or a related field.
• Minimum 8 years previous Outlet Manager (Minimum 10 years previous Assistant Outlet Manager) and experience in a high volume, complex casino/hotel (Integrated Resort) environment or a recognized large-scale five-star luxury hotel.
• Minimum 10 years of upscale luxury hotel experience required Proven leadership experience in pre-opening project management, critical path tasks, and hotel settings, with a passion to provide exemplary guest service.
• Must have previous experience in developing, implementing, and evaluating guest service standards.
• Excellent written and verbal communication skills.
• Excellent organizational skills, time management, and multi-tasking skills.
• Good command of knowledge of MS Word, Excel, PowerPoint, and Outlook.
• Extensive knowledge of the property and local areas and destinations.
• Must possess a high level of maturity to deal with the most discriminating guest requests and requirements.
• Business English is a must.
• Chinese (Mandarin and/or Cantonese) and/or Japanese is plus.

Physical Demands and Work Environment:

• Familiar with the office work environment
• Must be able to walk or stand for extended periods of time.
• Must be able to work flexible hours including weekends, holidays, and late nights.
• Ability to work on his/her own feet for eight hours or more.
• Must be willing to travel locally and regionally to conduct business, and occasional travel within Korea. (해외 여행의 결격 사유가 없는 자)

*This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with this job. INSPIRE Integrated Resort reserves the right to update the above job description whenever necessary.

이는 반드시 직무와 관련된 모든 책임, 요구 사항 또는 근무 조건의 전체 목록은 아닙니다. INSPIRE Integrated Resort는 필요할 때마다 위의 직무 설명을 변경할 권리가 있습니다.

[상세 직무기술서 및 지원방법]

국영문 통합 이력서(word 또는 PDF )를 자사 채용페이지 (WD로 연결됩니다)를 통해 직접 업로드하여 지원

[지원시 유의사항]

‘채용 절차의 공정화의 관한 법률(이하 채용절차법)’에 의거하여,

1) 자격증, 학위 등 증빙 자료는 추후 요청 시 제출하게 됩니다.

2) 이력서에 주민등록번호, 가족사항 등의 개인 정보를 기재하지 마시기 바랍니다.

3) 장애인 및 보훈 해당자는 관련 법에 의거, 우대합니다 (추후 증빙 제출)

4)지원서 내용 중 허위사실이 있는 경우에는 합격이 취소 될 수 있습니다.

5)타이틀과 내부 보상체계는 무관할 수 있으며, 담당업무 및 직급은 지원자의 경력과 경험 등을 종합적으로 평가 후 최종 합격 통지 전 채용담당자를 통해 커뮤니케이션 될 예정입니다.

6)채용 및 업무 수행과 관련하여 요구되는 법령상 자격이 갖추어지지 않은 경우 채용이 제한될 수 있습니다.

*당사는 ‘채용절차의 공정화에 관한 법률'에 의거, 채용 과정 중 업무와 무관한 일체의 개인신상정보를 묻거나 요구하지 않으며, 공식 채용페이지를 제외한 수단으로 일체의 개인정보를 수집하지 않습니다.*

[채용일정]

채용 시 마감 (서류 제출 순으로 검토되며 빠르게 채용이 마감될 수 있습니다.)

[채용과정]

서류전형 -> 채용담당자 인터뷰 -> Business 인터뷰(2회 이상) -> 평판조회 -> On-Boarding (*상황에 따라 인터뷰 절차가 추가 및 변경될 수 있습니다.)

[복리후생]
복지포인트, 스페셜휴가, 출퇴근편의 제공(기숙사/통근버스/통근보조비), 임직원 및 가족 단체보험, 임직원 건강검진 프로그램운영, 리조트 임직원 할인 등.
*직무 및 직급에 따라 상이할 수 있으며, 회사 정책에 따라 변동될 수 있습니다.

[인재모집 업체 관계자는 아래 내용을 주의하여 읽어주세요]

Inspire Integrated Resort Co., Ltd., 는 오픈 된 포지션에 대해 의뢰하지 않은 인재모집업체(헤드헌터, 서치펌 등)의 도움을 받지 않습니다. 해당 포지션에 대한 유효한 서면 의뢰 요청 없이 인재모집 업체가 자의적으로 당사의 직원에게 제출한 모든 이력서는 당사의 재산으로 간주됩니다. 또한 기존에 당사와 계약이 체결된 인재모집업체라 하여도 직접적으로 서면 의뢰한 직위에 대해서만 유효하며, 그렇지 않을 경우 대행업체가 추천하여 당사가 고용한 후보자가 있더라도 수수료가 지급되지 않음을 유념하여 주시기 바랍니다.

#LI-JA1

WHERE INSPIRATION SETS YOU FREE