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Retail Director ~ Sr. Retail Manager - Luxury Global Company

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Retail Director ~ Sr. Retail

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O Retail Strategy, sales & KPI Management
- Steer the area commercial strategy to drive a strong long-term vision / sales management
- Develop the domestic retail network & commercial strategies to achieve sales target in terms of qualitative & quantitative aspects
- Implement retail strategy to ensure annual business objectives are met
- Business partner management (landlords, dealers etc.) along with Commercial director.
- Develop the action plan and implement to achieve sales target
- With sales/ KPI analysis, drive boutiques performance in qualitative & quantitative
- Strategically plan sales incentive and maximize the efficiency of sales incentive

O Store Operations Management
- Ensure operational excellence / compliance and support the brand activities and projects (Events, Pop Up etc.,)
- Identify Stores opening / renovation / closure opportunities and monitor network footprint
- Drive Operational excellence projects of both Brand APAC and market
- Directly supervise internal stores
- Manage stores budget and its cost
- Regular visit stores and provide feedback
- Control and minimize operational risk based on compliance guidelines

O Retail Team Leadership & Talent Development
- Continuously enhance retail staffing strategies and incentive schemes to drive optimal performance among sales staff.
- Communicate with Store people to set competitive KPIs, improve proficiency, and address challenges.
- Support the brand manager in HR activities, including hiring, staff assessments, talent management and terminations.
- Develop and motivate the retail team to enhance productivity and foster a positive work environment.
- Provide coaching, training & feedback for career development of sales staff.
- Drive retention of store and retail team through collaboration with HR

O Clienteling Excellence
- Consistent collaboration with CRM team to develop actionable tools and process for Clienteling on the floor
- Ensure retail excellence / compliance and support the brand activities and projects (Events, Pop Up, Pop in etc.).


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Á÷¹«±â¼ú: Retail Director , Sr. Retail Manager


- Education: Bachelors¡¯ degree at university

- Years of experience: Around 15~25yrs (Min. 10 years) of experience in luxury global company & industry

- Specific career experience

- Strong understanding of luxury retail industry (esp. jewellery and watch, Fashion, F&B and etc. knowledge or interest preferred) and retail strategy management experience

- Excellent communication and interpersonal skills are required

- Language skills: Strong business English communication skills are required

- Preferred personality: Team spirit, autonomous attitude, open-minded and passion


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