| CRM manager (차부장급) - 외국계 리테일 |
[담당업무] O Client recruiting, retention and loyalty programs:
- Oversee the regional contact plan, ultimately driving client loyalty to the Maison. Optimize clienteling pressure for each client segment, prepare target groups, adapt and import assets in clienteling app for each communication channel.
Brief boutique teams on clienteling campaigns and monitor results.
- Assess opportunities and risks related to VIC activity and engagement; propose creative solutions tailored to local needs.
- Oversee client gifting program for the region within the allocated budget. Identify gifting opportunities, manage inventory, and guide boutique teams on utilization to ensure positive ROI.
O Analytics and data management
- Supervise data quality indicators, KPI, address training and education needs with relevant local and central teams, feed collaborators with best practices.
- Generate extensive client insights and client studies to support business decision making across the organization.
O Client experiences
- Closely monitor net promoter score and clients’ feedback via survey platform, address area of opportunities and initiate teams upskills in partnership with corporate functions. Support network on closing the loop on client issues and involve senior management on resolution strategies.
- Communicate with HQ team closely under the direction, customer engagement and ensure memorable and consistent client experiences are provided across the region.
O Client events
- Plan and contribute to the development of events calendar in partnership with communication and retail functions to acquire new clients and engage existing clients.
- Coordinate organization of regional and international VIC events aiming at developing portfolio of top clients.
O Application, systems and tools
- Oversee adoption and training of clienteling application across all retail teams.
- Partner with central Client & IT teams to troubleshoot and investigate technical issues.
- Manage user creation / deletion requests across platforms for all retail employees/boutiques.
[근무부서 및 직급/직책]
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[자격요건] 경력: 경력 9~10년
학력: 대졸
직무기술: CRM, CRM manager
- At least 9~10 years of
relevant experience in CRM & clients related area in luxury retail
industry. - Bachelor’s degree or above in
Business Administration or related discipline. - Good analytical and
organizational skills, high level of CRM & retail KPI skills - Flexibility of perspective
and problem-solving skills, communication skills to lead BTQs - Positive team player
- Proficiency English and
Korean
[우대사항] 외국어: 영어 회화가능,독해가능,작문가능
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