Who you are
• You have a passion for selling, reaching your goals and getting the best for IKEA customers.
• You have the IKEA values accurately reflect your own values.
• You understand the competitors and your local market.
• You have the right attitude and behaviour to sell actively and help customers to buy.
• You are understanding of customer behaviour.
• You are understanding and active use of the Selling the IKEA way and Pricing the IKEA way manuals.
• You have ability to make things happen by championing flexibility, speed and simplicity.
• You have a considered decision-maker.
• You have ability to take responsibility and delegate when necessary.
• You are a good communicator who speaks to co-workers and customers in a friendly and engaged manner.
• You have ability to numeracy and computer (Excel) literacy and analytical skills.
• You have ability to lead business through people by demonstrating strong leadership capabilities.
A day in your life with us
• You ensure that the Circular hub, both in-store and online, is in excellent shape, fully stocked, and commercially presented to deliver a great customer experience.
• You make sure that merchandising basics are in place, steer customers toward optimal sales channels, and present the IKEA product range in a way that inspires and satisfies.
• You leverage the different IKEA sales and communication channels, as well as IKEA know-how, to create the best commercial outcomes for various customer needs.
• You take ownership of your department¡¯s commercial goals and secure that the established action plan delivers on all circular and commercial priorities.
• You follow up on sales performance and take proactive actions to improve results by using proven solutions and identifying opportunities for improvement.
• You implement and train co-workers in commerciality and selling techniques to enhance the customer shopping experience in the Circular hub.
• You work closely with the Selling team and other functions to improve and optimize product flows to Recovery, especially during range changes, launches, campaigns, and outgoing processes.
• You promote IKEA¡¯s social and environmental commitments and collaborate with your team to contribute to sustainability and circularity goals.
• You support product quality and safety efforts by reporting potential issues and ensuring all required product information and warnings are clearly communicated to customers in the Circular hub.
• You support the Product Quality & Recovery Manager by indirectly leading the team together with other specialists—assigning tasks and supervising daily operations when required.
About this work area
We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we¡¯re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!
Questions and support? Let's connect!
For internals, please have dialog with your line manager before apply jobs. We will contact to your line manager to ask your references as part of the process.
If you have questions regarding recruitment process, please contact to <recruit.ikea.kr@ingka.ikea.com******@*******.***>
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