* 세계적인 명품 그룹의 최고급 명품 시계 리테일 오퍼레이션 매니저

Position Summary)

Achieve, develop and manage the Maison retail network performances. Lease with HQ to implement the Retail standards in the Country 

 

Main Responsibilities)

Sales Development

·           Analysis of Boutique sales performance to propose action plan & objectives

·           Ensure that the Boutiques are fully merchandised according to the set Assortment

·           Analysis of stock situation in each Boutique throughout the month to ensure proper supply to the Boutiques.

·           To identify fast & slow sellers then recommend appropriate action.

·           Provide statistical analysis of Sales & replenishment needs

·           Communicate and work closely with the Boutique Managers regarding sales activities, training, marketing and promotional activities

 

Operations and Reporting

·           Direct supervision to ensure smooth boutiques operations and effective manpower planning of internal boutiques

·           Consolidate all the monthly reporting pertaining to each Boutique’s performance

·           Perform comparative studies on the monthly reports

·           Setup reporting vehicles for distribution to Management & Boutiques

·           Manage CS cases

·           Regular visit to boutiques in order to provide feedback and coach the boutiques

·           Control and minimize operational rick

 

 

CRM

·           Responsible for Reporting on Client and Prospect data quality

·           Lead the Market to achieve CRM KPI such as quality client data capture rate, conversion rate and retention rate, etc.

·           Ensuring data collection and storage’s compliance

·           Provide qualitative analysis on clients’ profile, store pattern in terms of client base and purchasing habits

·           Work closely with Boutiques to communicate and execute CRM strategies, analyse CRM performance and  propose action plan & objectives

·            To support other departments to target the Audience for Retention Events  and coordinate with related internal and external parties for event implementation and all collaterals (Target selection, invitations, gifts, etc)

·            To provide relevant support upon completion of event / campaign (quantitative and qualitative feed-back, budget analysis, etc) to increase the ROI

 

Team management

·           To work within Retail team to set Boutique Manager objectives to be reviewed constantly

·           Manage & coach the managers, train and animate the team

·           Ensure all Boutiques Managers perform coaching to the team according to Btq needs

·           Set objectives to boutique managers and conduct yearly evaluation, KPIs

·           Implement leadership principles and values for leading people and the business to drive the best work culture

·           Ensure talent retention and set actions for staff development

·           Review commission schemes for all retail boutique staff and propose incentive to boost slow movers

 

Implementation of Key Objectives)

 

·           Attain the highest Maison profile

·           Ensure all Boutiques are operating at their maximum level

·           Ensure all Boutiques are maintained at the highest decorative standards

·           Involve and assist with the installation & set-up of new boutiques

Skills

·         Minimum 5-8 years of retail operations experience in a manager level role

• Retail store experience, preferably with a luxury brand.
• Multi store or retail expedience leading stores in an operational role is a plus.
• Experience of delivering within a Retail or Customer-driven environment.

·         English proficiency.

• Highly proficient in MS Office applications.
• Familiar with & proficient in retail math.