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IT Application Analyst (»ç¿ø´ë¸®±Þ)


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- Provide first-line support for business application incidents and service requests

- Assist in collecting and documenting user requirements

- Monitor basic system operations and support routine checks

- Communicate with users regarding system status and known issues

- Coordinate data checks and ticket escalation with senior analysts or regional teams

- Support testing and validation during system changes

- Help deliver onboarding and system usage training to users

- Maintain updated documentation and knowledge base (e.g., FAQs, guides)


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-  Bachelor¡¯s degree in an IT-related field

- 2-4 years of experience in IT support or business/system analysis

- Understanding of business workflows and IT systems

- Familiarity with ticketing tools (e.g., Jira), MS Office, basic system usage

- Good communication skills in Korean; English proficiency is a plus

- Customer service orientation and team collaboration mindset

- Experience in retail systems (POS, ERP) is a plus


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www.nterway.com



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