Title: Manager, Retail Training & Development  
Reports to: Senior Manager, Retail Training & Development, 
Location: Seoul, Korea 
 

Key Responsibilities: 
• Design, develop, and deliver training programs and projects for retail staff in alignment with the annual training calendar. 
• Conduct in-depth analysis of target audiences and training needs to define clear learning objectives and create content for both virtual and in-person formats. 
• Collaborate with retail managers to identify training needs using business metrics and develop agile, business-aligned learning solutions. 
• Support the implementation of the company’s training strategy in close partnership with global training teams. 
• Ensure consistent and exceptional service delivery across markets in accordance with Coach Experience standards. 
• Operate and manage customer feedback programs and training platforms. 
• Maintain and update a comprehensive database of training programs, manuals, and related materials. 
• Prepare regular training reports to evaluate effectiveness, measure outcomes, and recommend improvements to enhance staff performance. 
• Stay informed on industry trends, competitor service standards, customer acquisition strategies, and training innovations. 
• Conduct regular store visits and provide on-the-job coaching to frontline staff. 
• Coordinate and communicate effectively with internal stakeholders and external partners to execute training initiatives. 
 

Education, Experience and Qualifications: 
• Bachelor’s degree or above 
• ※ Preferred majors: HRD or related fields 
• Minimum 8 years of experience in training and development within a customer-facing, multi-location environment 
• ※ Retail industry experience is preferred 
• Possession of professional training certifications is a strong advantage (e.g., HRD, certified trainer credentials) 
• Proven track record of designing and delivering impactful training programs that drive business performance 
• Strong analytical skills with the ability to identify, quantify, prioritize, and solve problems effectively 

• Ability to perform routine tasks while proactively seeking opportunities for process improvement 

• Excellent verbal and written communication skills in both Korean and English 
• Demonstrates a growth mindset and strong resilience in adapting to change and overcoming challenges.

지원/문의: FocusHR 앨리스 정 (ihjung@focushr.co.kr******@*******.***, ***-****-****)