외국계기업 Customer Success Specialist
1. Job Purpose
Provide high quality frontline support for Customers with Order to Cash type enquiries, through effective communications, value-adding interactions and efficient issue resolution
2. Business Operations for Bill to Cash
Monthly fiscal closing for National Tax Service
Deal with invoice dispute with customers
Handle various invoice types (e.g., local ERP, Smart bill, Customer Self billing)
3. Customer Experience
Escalate customer complaints and request
Adopt Customer Experience mindset and utilize Customer Success Specialist behaviors
Identifies opportunities to improve the customer experience.
4. Experience and Qualifications Required:
Independent in engaging customers and handling complex services
In-depth knowledge of customers' business and industry
Comprehensive understanding of Customer Service Operating Model, offer book, and customer value proposition
Proficient in IT applications within scope of responsibility
Familiarity with IT software (Microsoft and Internet)
Good command of the required language for customer operations
[기타]
근무지: 부산
연 봉: 5,000만원전후(경력에 따라 협의 가능), 성과급, 복지 별도
경 력: 3년이상 / 영어 우수
제출서류: 국. 영문이력서, 경력서, 자기소개서
제출방법: 이메일( ******@*******.*** / ******@*******.*** )