JobTitle:Coordinator,KeyAccountManagementDaejeon–KR

Location:Daejeon

 

THE ROLE:

The key account manager is responsible for providing one-on-one support, developing and maintaining long-term relationships with Distributors and ensuring their satisfaction and loyalty. The Key Account Managementsupports tooversee and expand thebusinessby working with the most critical andstrategic DistributorOrganizations. They act as a reliable partnerandadvisorto Distributors, listening to their needs, challenges, and goals. They support indeveloping action plans byprovidingdata,reviewingmetrics,andprovidinginsightsthataddvalue.Theyalsomobilizeand align internal resources and capabilities to help Distributors achieve their goals bydelivering solutionsandidentifyingnewopportunitiesforgrowthandrevenue.

 

HOWYOUWOULDCONTRIBUTE:

KeyAccountManagement

·         Identifies and works one-on-one with key accounts based on their strategic value for theorganization,inalignmentwiththecompany’svisiontocreatevalueanddriveresults.

·         UnderstandstheHerbalifebusinessmodel,marketingplan,dailymethodsofoperation, valueproposition,opportunities,andchallengesastheyrelatetoachievingcompanygoals.

·         Buildsandmaintainsstrong,long-lasting,trust-basedrelationshipswithDistributors,understandingtheirneeds,motivations,andaspirations.

·         Monitorstheperformance,satisfaction,andretentionofkeyaccounts.Analyzesdataand metrics such as sales, recruitment, customer acquisition, customer retention and Supervisorqualificationsforkeyaccounts.

·         Provides regular feedback, reports, andinsights andcommunicates with Distributors regularly,providing coaching,support,encouragement,andmotivation.

·         Discusseskeyperformanceindicators(KPIs)withDistributorstoensuretheyaresetting realisticandachievabletargetsandgoals.Providessupportforthoseaspiringtobecome Supervisorsorhigherteams,supportingthemwithdatatosucceedintheirqualification.

·         Developscustomactionplanstosupportgrowthoutliningbusinessobjectives,strategies, andspecificactionsforeachkeyaccounttoachievegoals.

·         Leverages internal tools and training to acquire and analyze data, input Distributor informationandinsightsandmanagetheaccountsuccessfullytodrivesalesgrowth.

·         CompleteseffectiveonboardingandattendsKAMtrainingandworkshopstocontinuously improveskillsandeffectiveness,joinsandactivelyparticipatesinglobalKAMcommunity.

·         ReportsonanddocumentsallDistributorinteractionsthroughprovidedCRMplatforms

·         Upholds Herbalife's Privacy Principles, Standards and guidelines when sharing data and business opportunity information.

·         Identifies opportunities, needs, challenges and issues that prevent Distributors from achievingtheirgoals.Escalatesissuestotheappropriatepartiesifneeded.Actsasmain pointofcontactandadvocatewithintheorganization.

 

SupervisetheregularRegionoperation

·         Supportandconductvariouscorporatetrainingsandeventsatregion.

·         Identify cities level based on City by City concept. – Share key opportunities with local leaders,followuppromotionadoption,measuretrainingseffectiveness.

·         ProceedwiththeCBCactivitieswithallocatedbudgetthroughdiscussionamongRegion SCPsandPTsfordailyconsumption,customersandrecruitmentofDistributors.

·         PracticeandmaintainahighlevelofcommunicationwithallDistributors.Beclearin exchangingmessagesandconstructareportaccuratelyafterreflectingonoursystem.

 

Trainingcentermanagement

·         CoordinateandmaintainthesystemofTCandupdatematerialsattheTCsuchasrecognition wall,announcementflyersandhangingbanners.

Others

·         Allurgentmattersrelatedregionleadershipconstructreportinimmediatebasis.

·         Ability to meet deadlines monthly and work under pressure.Identifies and handles productivity problems immediately.Effectively communicates requirements to staff. Forwardmonthlymajorevents/promotionreporttouppermanagement’smonthlybasis.

·         Maintainpositiveimage/professionalismduringeventsCofficeandprovidebestservice toDistributors.

·         Understandstheneedsofinternalandexternalcustomersandmakesspecialefforttobe responsiveinmeetingtheirneedsandinbuildingcustomersatisfaction.

·         Promotesteamworkandexhibitspositiveattitudesduringtimesofchange.Takesonnew taskswithenthusiasmandenergy.

·         Alwaysmaintainapositiverelationshipwithco-employeesandmanagement.

·         Beinnovativeandamotivatorwithintheworkforce.

·         Clearly understandsdepartmentalpolicies,procedures,andpractices.Clearly understands theroleasCoordinatorandhastheknowledgetomakegooddecisionsquicklyandtimely basis on facts and data

·         HaveafullunderstandingonthemarketingstrategyofHerbalife.

 

SKILLSANDBACKGROUNDREQUIREDTOBESUCCESSFUL:

·         Lessthan2yearsprovenexperienceinsalesfield.

·         Experienceincoordinatingcomplexandstrategicaccounts,withmultiplestakeholdersand decision-makers.