In this Role, you’ll get to:

-Ensure the stable operation of the company’s internal IT systems and services.
-Troubleshoot and resolve hardware issues (PCs, networks, telephony, printers, etc.).
-Maintain and support internal client application systems.
-Distribute, install, and troubleshoot client batch software.
-Provide timely responses to user requests and IT service tickets.
-Manage site cabling and coordinate with external suppliers when needed.
-Oversee setup, maintenance, and control of IT security systems, server rooms, environmental monitoring, and related infrastructure.
-Support both local (Seoul) and remote users.
-Collaborate with internal departments, gather and follow up on user feedback, and contribute to improving the department’s NPS score.
-Lead IT-related projects, demonstrate management capability, and assist in ad-hoc initiatives.

What you'll Need to Succeed:
-Proven experience managing IT assets and maintaining inventory.
-Degree in Computer Science, Information Technology, or related field (or equivalent experience).
-At least 5 years of IT support experience in high-volume, fast-paced environments.
-Strong knowledge of desktop support and troubleshooting (Windows, Mac, and mobile systems).
-Basic networking knowledge; CCNA certification is a plus.
-Familiarity with IT security systems, server room management, and environmental monitoring.
-Proficiency in Microsoft Office tools (Word, Excel, PowerPoint, Project, Visio, etc.).
-Experience with Active Directory configuration, ITSM systems, and IT service processes.
-Strong communication skills with a proactive approach to problem-solving.
-Previous project or team leadership experience; PMP/Lean Six Sigma certifications are a plus.
-Passion for emerging technologies and continuous learning.
-Experience managing external vendors and suppliers.
-Bilingual capability in English and Korean; Mandarin is an advantage.
-Previous experience studying or working in an international environment is preferred.

[자격요건]

경력: 경력 5년↑
학력: 대졸
직무기술: CCNA, PMP