[담당업무]

O Customer Service Management
- Management of external partner, KCSC(Korea Customer Service Center) to meet the service standards
- Review the monthly report and provide correct guidelines and feedback to ensure the quality of service, to clients and boutiques
- Provide relevant training for better client service and maintaining excellent service level
- Follow up open cases with clients and related teams to ensure cases close in timely manner
- Take actions on VOC performance and client feedback/complaints to improve client service
- Drive continuous improvement for customer experience
- Lead KCSC projects in line with APAC and HQ

O After Sales Service Management
- Actively participate in Customer Service process updates and improvements for better client experiences in boutiques
- Control After Sales Service workflow so that customer’s commitments are met and up to date job status is accurately documented
- Coordinate & communicate with technical service provider and boutiques
- Work in accordance with company practices and procedures and generally accepted business and technical standards
- Managing parts as required for both repair shop and field service
- Complete reports and other tasks/assignments as required
- Communicate to make workflow smooth with the related parties (HQ, AP, BTQs, Vendors etc.)
- Communicate and follow up the legal documents with the government agency
- Identify training & coaching needs through boutique visits when necessary

O Quality control Management
- Develop and implement effective quality control processes to ensure compliance with regulations.
- Establish and maintain quality assurance procedures, guidelines and documentation to support efficient production processes.
- Conduct thorough product quality checks and promptly generate detailed reports for any identified defective products.
- Lead and manage a team of quality control professionals, providing training, guidance, and performance evaluations.
- Work closely with suppliers to establish and maintain quality standards for incoming materials.

[자격요건]

경력: 경력 5년↑
학력: 대졸
직무기술: retail, Retail CS Executive

- Degree holder /Diploma

- Minimum 5 years’ experience in client service, call center, retail or retail management area with successful track record, preferably gained from high end luxury retail industry

- Good command of written and spoken English (Preferred)

- Strong passion client service excellence

- Ability to handle calls objectively, when speaking with clients who may be irate; ability to handle clients

- Knowledge of Client Relationship management, e-mail response

- Organized and work independently with minimal supervision

- Excellent interpersonal skills

- Strong problem-solving skills

- Possess warm and elegant voice.

[우대사항]

외국어: 영어 회화능통,독해능통,작문능통