CRM Manager - ¿Ü±¹°è·°¼Å¸®»ç

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CRM

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Oversee the regional contact plan, ultimately driving client loyalty to the Maison. Optimize clienteling pressure for each client segment, prepare target groups, adapt and import assets in clienteling app for each communication channel. Brief boutique teams on clienteling campaigns and monitor results.
Assess opportunities and risks related to VIC activity and engagement; propose creative solutions tailored to local needs.
Oversee client gifting program for the region within the allocated budget. Identify gifting opportunities, manage inventory, and guide boutique teams on utilization to ensure positive ROI.


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At least 9 – 10 years of relevant experience in CRM & clients related area in luxury retail industry.
Bachelor¡¯s degree or above in Business Administration or related discipline.
Good analytical and organizational skills, high level of CRM & retail KPI skills
Flexibility of perspective and problem-solving skills, communication skills to lead BTQs
Positive team player
Proficiency English and Korean


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